Human Resources Real Estate

Elizabeth F. Williams

** ******* **** ****** *********, NV 89074 702-***-**** *******************@*****.***

Senior Professional of Human Resources

Certified Senior Professional in Human Resources (SPHR) a 20-year HR career distinguished by commended performance and proven results.

Extensive background in HR affairs, including experience in employee recruitment and retention, staff development, mediation, conflict resolution, benefits and compensation, HR records management, HR policies development and legal compliance and training

Demonstrated success in negotiating win-win compromises, developing teambuilding programs, and writing personnel manuals, corporate policies, job descriptions and management reports.

HR Skills

HR Department Startup

Employment Law

FMLA/ADA/EEO/WC

HRIS Technologies

Compensation Programs

Staff Recruitment & Retention

Employee Relations

Benefits Administration

HR Program/Project Management

Orientation & On-Boarding

Training & Development

Performance Management

Organizational Development

HR Policies & Procedures

Professional Experience Highlights

ABS, Inc. Las Vegas, NV

Provides Human Resources expertise and project management on a consultant basis VP, September 2011 to present

Special projects to-date have included: Human Resources consultation for Group Vice President – Stewart Title Compliance training modules for a non-profit organization – Carolina Pregnancy Center

Field Interviewing for Child Care Program – NORC (University of Chicago)

Recruiting specialist working with educational organizations

Stewart Title of Nevada Holdings, Inc. Las Vegas, NV

Provides title and escrow services for the real estate community

VP-HR and Chief Operating Officer, 2001 to August 2011

Reduced turnover from 200% to 8% through assessment, recruitment and retention of staff. Startup and management of a full spectrum of HR operations, compliance of Federal ADA/FMLA/EEOC/WC requirements, systems and programs. Worked with senior management to create HR policies and procedures; create group benefits databases; and develop orientation, training and incentive programs. Manage leave-of-absence programs and personnel records; administer benefits enrollment and programs; administer HR budget; and handle HR generalist workplace issues.

Key Results:

Played a key role in ensuring the successful launch of HR. Structured and implemented programs and policies in the areas of training, compensation structures, benefits packages, incentives and new-employee orientation.

Maintained a superior rating on HR audits within the company.

Fostered a teamwork/open-door environment conducive to positive dialogue across the organization. Personal efforts were cited as the driving force behind branch’s employee-retention rate of 92% within an industry where high turnover is the norm.

Negotiated approximately 150 salary offers and bonus programs for officers based on production results; developed a “tied to profitability” profit sharing program for both the exempt and non-exempt level.

Created an Associate Development Program – a New Approach to Succession Planning

Brought workers’ compensation program into full compliance. Instituted preferred providers list and trained managers and associates on procedures to follow in case of injury.

Reduced benefits costs by 15% annually through meticulous recordkeeping and ensuring that company did not pay for benefits for which employees were ineligible.

Co-wrote employee manual with Stewart’s corporate offices covering issues including disciplinary procedures, code of conduct, FMLA policy and benefits information.

Introduced company’s first formal performance review program, creating a flexible and well-received tool that was later adopted company-wide.

Revised job descriptions across all levels. “Shadowed” and interviewed employees to construct an accurate picture of the duties and skills required for each position.

Developed and taught Continuing Education for real estate professionals within the Greater Las Vegas Realtor’s Association and Nevada Real Estate Division.

Restructured the escrow department to facilitate a governmental contract and maintained profitability in a down-turned market in Nevada.

Education & Certifications

HR Designations:

SPHR (Senior Professional in Human Resources, 1999

OSHA Certified, 1991

Certified Employee Benefits and Services Certification, 1999

ASTD- Certified Professional in Learning and Performance, 1999

Certification in Creative Leadership, 2005

Education and Professional Licenses

On-going Harvard Business School Management Courses via Executrain

Chabot College – Hayward, CA – English

Contact this candidate