PM - Instructional Designer

SUMMARY: Results-driven and resourceful Training Developer with over 20 years of experience. A self-starter, with hands on experience in all phases of training development from analysis to delivery. Prior to starting an IT Consulting company, performed in the capacity of an IT Applications Director for two high-Tech companies. Well-versed in multiple industries. Exceeds in relating to different groups and experience levels.

EDUCATION: M.S. in Computer Science

Boston University, Boston MA. 02215

B.S. in Computer Science

Framingham State College, Framingham, MA. 01701

Certified Project Manager – PMP

Graduate Certificate in Instructional Technology - Pursuing

UMASS Boston

E-LEARNING

TOOLS: Captivate, Camtasia, SimBuilder, Datango, MovieMaker, Brainshark, Flash, Audacity, Snag It, WavePad, Dreamweaver, WebPlus X2, Articulate, HTML, Javascript, SQL

BUSINESS

TOOLS: MS Project, Visio, PowerPoint, MS Office, ADDIE methodology

Clients of Chameleon IT Management Services, Inc. – Founded in 2000

With a strong background in information technology and over 7 years of experience in developing training I have the ability to quickly assess and analyze complex business needs in order to recommend the appropriate technical and business solutions.

My experience includes formal classroom training, blended learning, on-site support, project management coaching and mentoring, and training documentation. Additionally, I have designed and developed job aids, quick reference guides, user manuals, training curriculum, story boards, scripts, needs assessments and in-classroom/online courseware.

THERMO FISHER SCIENTIFIC

Currently consulting as an e-learning developer to post-process datango SAP recordings to comply with corporate e-learning standards. Additionally, as a business analyst/curriculum designer documenting the PMO process and what training topics will be needed.

LABOURÉ COLLEGE/ STEWARD HEALTH CARE SYSTEM

In the role of business analyst/project manager constructed an overall strategy to build a corporate university. Collaboratively worked with the executive board, current president of Labouré College and the subject matter experts in the training organizations within each hospital. Phase 1 of the project established a corporate university vision, goals and As-Is analysis document. Phase 2 of the project entailed analyzing gaps, creating a tactical plan and a roadmap.

CARITAS CHRISTI HEALTH CARE SYSTEM

In an online curriculum developer role, created an online suite of training for the Kronos Workforce Timekeeper application for all six hospitals at Caritas Christi. Conducted training needs analysis and created customized storyboards and developed the online training module with Captivate 5. This included simulations.

THERMO FISHER SCIENTIFIC

Learning Development/Training Lead for a SalesForce.com sales lead implementation for the sales and marketing organizations. Conducted training needs analysis and developed a suite of virtual and online training for different user roles. This included user manuals, storyboards, scripting, online training using Camtasia and Brainshark and conducted Webinar courses. Used Audacity for audio.

WELLESLEY COLLEGE

Acting as a Business Analyst to help the National Institute for Out of School Time designing a new online reference guide to support their research. Gathered requirements, use cases and worked with SME’s to create a Functional Specification. Developing Captivate prototype. Includes wireframes and screen mockups.

MINDEDGE

As the Certified PMP on record, reviewed the following courseware for alignment to PMP standards and made change requests and recommendations to:

• The PMP Test Prep courseware from PMBOK Version 3 to Version 4

• The SOW course for PMI alignment

• The new Risk Preparation Course for the PMI-RMP Certification.

• A PMP training simulation

Recently, helped to create a new PMP training simulation that takes PMP candidates through a complex multi-year construction project.

MERRIMACK COLLEGE on behalf of MindEdge

Acting in the capacity of Online Instructor for an Online PMP Certification Test Prep Course. Facilitated and answered student questions. Responsible for preparing assessment and practice questions, weekly calls and administration of online materials.

THERMO-FISHER SCIENTIFIC, INC

In a Business Analysis/E-Learning Developer capacity, performed needs assessment documents, storyboard and script creation and developed for several online courses that include:

• The business analysis modeling standard (BPMN).

• Datango Producer Product

• Datango Collaborator Product

Investigated different technical tools to determine which was appropriate for these applications. Recorded audio. Used Datango and Captivate 4 for the e-learning modules.

DANA FARBER CANCER INSTITUTE, DIV. OF DEVELOPMENT AND THE JIMMY FUND

As an Onsite Classroom Instructor, developed and created instructor led materials for a Kintera Golf Tournament Director Web Application training course. Devised and implemented curriculum, revamped the User Guide as well as conducted onsite/classroom training for the JF Golf Staff.

AMERICAN POWER CONVERSION on behalf of Apogee Computer

Acting in the capacity of Project Manager/Instructional Design/E-Learning Developer the following services are being provided:

• Interviewed subject matter experts to determine curriculum needs, design and content.

• Storyboard and script development as well as recorded associated audio for custom Oracle Order Entry CBT/e-learning training.

• Creation of CBT’s using Siebel SimBuilder

THERMO-FISHER SCIENTIFIC, INC

In a Instructional Designer/E-Learning Developer role for a lead generation and customer service application for the sales and marketing teams performed needs assessment with SME’s, development of curriculum and creation of training materials (user manuals and e-learning). Used Captivate for the e-learning module.

NYPRO, INC.

Acting in the capacity of Project Manager/Business Analyst/ E-Learning Developer for the HR department the following services were provided:

• Performed a Training Needs Analysis.

• Worked with the HR Team to develop a Healthcare Flexible Spending Account training module for their national employee base. This online training module introduced the new FSA program and provided a consistent and coherent message to their many manufacturing sites across the United States. This was developed in Captivate.

• Developed storyboards, scripts in Spanish and English as well as recording associated audio. Using Audacity and Wavepad software for audio.

DANA FARBER CANCER INSTITUTE, DIV. OF DEVELOPMENT AND THE JIMMY FUND

Acting in the capacity of Business Analyst/Online Instructional Designer, the following services were provided to create an Intranet site for an internal organization at the Jimmy Fund:

• Developed new e-learning training module for an internal application using Adobe Captivate. This resulted in a reduction of staff time spent on supporting the application.

• Delivered onsite training to the DFCI IT staff on how to use the Macromedia Captivate product.

Permanent Employment Experience

STRATUS COMPUTER INC, Maynard, MA 10/98-07/00

DIRECTOR OF IS APPLICATIONS

Established the direction of and led the applications development group within the IS Organization for all of Stratus. This included the HR, Manufacturing, Finance, sales and Marketing departments. Part of my charter was to ensure a clear strategic direction within IS that closely aligned and supported the company’s vision.

Achievements included:

During 1999, I guided my group through Ascend, Inc. acquiring Stratus, divesting into a new company, a move of corporate headquarters and Y2K testing in less than a year with half of my original staff.

Negotiated service level agreements with Ascend in order to provide them I.T. services from our systems. One of the service agreements fully paid for upgrading our older Customer Maintenance system.

Drafted and proposed our initial e-Business strategy, which became a major initiative within the company. The strategy included how to effectively manage the change of major business processes and in what order the major business applications would be updated and rolled out to support the new strategy.

Obtained funding for new projects from the executive board to perform major upgrades on both of the PeopleSoft and Oracle systems as well as purchasing a web-based Configurator - Selectica and B2B software as first steps towards fulfilling our strategic drive to the web, e-commerce and data warehousing.

Mentored three new IS Managers and recruited and hired new personnel. Retained staff through a difficult period and maintained systems with half the head count.

Coordinated and directed our Y2K initiative and ensured a good overall development and implementation approach. This project came in significantly under budget and there was no interruption in service when the year 2000 arrived.

Established a software lifecycle methodology that was followed throughout my organization that helped improve our quality and on time delivery.

MANAGER OF FINANCE AND ADMINSTRATIVE SYSTEMS 05/97-10/98

Planned and directed the efforts of the MIS Applications analytical and programming resources to develop, install, and maintain computer information systems at divisional and/or multi-divisional levels. Also, provided assistance to corporate management to identify and justify new information systems projects.

Acted as a senior staff advisor between user management and IT in all data processing related activities and business functions, provided direction for attaining and influencing the IT goals and objectives of the corporation while assuring that multiple projects were completed on-time and within budget using a software development lifecycle methodology.

Project Achievements:

Implementation and roll out of the full suite of Oracle Financials (OE, AR, GL, FA, AP and Purchasing) for the U.S., Ireland and the U.K. This was completed on time.

Further deployment of the Oracle Financials into our subsidiaries, like Hong Kong and Singapore.

Development and maintenance of our Customer Maintenance Billing System, which accounted for 150+ million dollars in revenue.

Development of a new Web Based Requisition system

Replacement of an internal Facilities work order system

Active involvement in the Euro and Y2K initiatives.

BANYAN SYSTEMS INC, Westboro, MA 01581

DIRECTOR BUSINESS APPLICATIONS 11/96-05/97

As Director of Business Applications, the scope encompassed all applications within Banyan.

Achievements included:

Launched and implemented a Data Warehousing effort that used data replication to link all of the major business applications. For instance, the education system (EDWIN) would use the same customer information as GENSTAR.

Took responsibility for the troubled SAP project rollout that had been launched at Banyan. The project was put back on track and the reliability of the product was greatly improved.

Established a software lifecycle methodology that was followed throughout my organization that helped improve our quality and on time delivery.

MANAGER - BUSINESS APPLICATIONS 05/94-10/96

Managed the Business Application group in the I.S. department at Banyan that supported the Engineering, SQA, Technical Support, Education and HR departments at Banyan. The group handled both new development activities and maintenance of existing system.

PeopleSoft Project

The PeopleSoft product replaced the legacy Ceridian HR-1 system in early October 1996. Directed and participated in business process analysis, as well as the implementation and deployment phase. This included writing HR reports and configuring the PeopleSoft system. Also, conducted the acceptance testing and the end user training.

The project was delivered on time and within budget.

GENSTAR Project

The Global Enterprise Software Tracking and Resolution (GENSTAR) project replaced the old customer support application. GENSTAR also contained a WEB component, data replication and a search engine.

Directed the analysis and investigation of replacing the current legacy call center system with a third party product. Developed the Requirements Specification and Business Process document. Negotiated contract with vendor, developed project schedule and budgets for application.

This project had a major impact on the engineering and support organizations. Extensive end-user training, end user involvement and excellent IT support helped to gain positive acceptance of the product very quickly.

This project was delivered on time and within budget.

EdWIN Project

The Education Worldwide Information Network (EdWIN) tracked all external training classes offered by the Banyan Education Organization. This includes features such as, registration, certification, special discounts, scheduling classes, rosters, and certificates.

Directed and participated in all lifecycle deliverables: Requirements Specification, Business Process document, scheduling, budgeting, testing, training, weekly user meetings and managed 8 developers to produce a quality product.

This program was successful where previous IT attempts failed. The project was delivered on time and within budget.

SR. PROGRAMMER/ANALYST/PROJECT LEAD 06/92-06/94

MEMOTEC DATACOM INC, North Andover, MA 01845

PROJECT LEADER 01/90-06/92

RAYTHEON COMPANY, Sudbury, MA. 01776

SOFTWARE ENGINEER 06/87-01/90 - Secret Clearance obtained

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