Customer Service Medical

BERNADETTE A. COSBY

*** ********* ****** **** *

Fort Eustis, VA 23604

757-***-**** – Cell

j4hymg@r.postjobfree.com

Career Objective: To obtain employment as an entry level Licensed Practical Nurse utilizing my skill set and maintaining a high degree of work ethic and professionalism.

Education

ECPI University – School of Health Science, Medical Careers Institute

Diploma – Health Science – Practical Nursing 2012

Licensure: LPN License # 000******* Expiration Date: 8/31/2014

Clinical Rotations

Medical Surgical I: York Convalescent Center (Yorktown, VA)

Medical Surgical II: Newport News Nursing and Rehabilitation (Newport News, VA)

Medical Surgical III: Riverside Rehabilitation Institute (Newport News, VA)

Psychiatric Nursing: Eastern State Hospital (Williamsburg, VA)

Maternal/Newborn Nursing: Mary Immaculate Hospital (Newport News, VA)

Acute Care Nursing I: Sentara Careplex Hospital (Hampton, VA)

Acute Care Nursing II: Hampton Roads Specialty Hospital (Newport News, VA)

Acute Care Nursing III: Riverside Walter Reed Hospital (Gloucester, VA)

Leadership and Management: Newport News Nursing and Rehabilitation (Newport News, VA)

Skills and Certifications

l Work effectively with others and independently

l American Heart Association Basic Life Support Certification Expires (03/2013)

l Strengths: Critical Thinking, Effective Leadership, Excellent Customer Service, Excellent Communication, Excellent Time Management Abilities

l Skill Set Examples: IV insertion, injections, wound care, EKG, obtain specimens, gavage feedings, monitor/assess telemetry devices,

l Medication Administration: IV, NG, PO

Experience

General Smalls Inn Fort Eustis, VA

Front Desk Clerk September 2011-October 2011

Perform night audit, end of the month reconciliation, accept reservation request. Check in and check out hotel guests, ensure excellent customer service provided

EDS,an HP Company Chesapeake, VA

Human Resources Specialist March 2005-June 2009

Retiree payroll specialist, reconcile payment issue reports along with reports to vendors, audit monthly

check run for retirees, daily report reconciliation for retiree payroll, benefit payment issues, and medical

deductions. Responsible for providing strong focus on retiree and surviving spouses, research and

provided solutions that require problem solving and leadership, queue manager. Send daily notification

to employees of what needs to be done for the day and balance work load evenly.

Contact this candidate