Administrative Assistant

Debra Royball

Email: *********@*****.***

**** * **** ****** *****, Star, ID 83669

Summary of Qualifications/Work Experience

Big Brothers Big Sisters of SW Idaho: Executive Assistant - - - Feb. 2009 – Oct. 2009

- Executive Assistant to CEO: Telephone, calendaring, appointments and meeting setting, presentations; keeping her organized and the entire office running smoothly. This includes support of the other direct reports.

- Key partner with other members of BBBS in all fund-raising activities; including direct interaction with Bigs and Littles, financial contributors and Board of Directors

- Attend Board Meetings, take minutes and publish

- Bank deposits, IT liaison, Office supply ordering and all other general office duties

Hewlett-Packard: Administrative Assistant III (R & D Lab) - - - Oct. 1996 – Sept. 2008

- 12 years of high level administrative assistant duties with extensive expertise in administrative HP internal systems and Microsoft 2003. Highly organized and results oriented. Very strong communication skills, extremely approachable and customer focused. Self motivated, enthusiastic, flexible, extremely dependable and a team player.

- Proficient in supporting a wide variety of administrative duties for R&D department manager, program managers and engineers. Most recently supported 50+ HP employees as well as 30 non-HP contingent workers.

- Supporting Department Manager: Telephone, E-mail, Outlook Calendaring, Meeting Setup, Reimbursements, Presentations, Minutes, Domestic & International Travel, Audio Conferences, Video Conferences, Room Scheduling, Organizational Charts, Errands; keeping him/her working smoothly.

- Maintaining and managing department travel expense spreadsheet

- Managing, maintaining and submitting department procurement card receipts and department reimbursements

- Formulating the following: Visas, Passports, Letters of Invitation for US, India, Singapore, and Brazil and Administering department travel; both International and Domestic

- Large Hardware and Infrastructure procurement

- Coordinating large Event Planning, Logistics, Catering, Venues

- Knowledgeable with various office hardware, Multi Function Printers, Plotters, Copiers, Fax, Digital Sender, Digital Cameras, Multi- line phones, Computers /Accessories, In Focus projectors, Audio and Video.

- Domestic/International Shipping, Fed-Ex and US Mail

- Office Supply and equipment ordering

- Processing Purchase Orders

- Interview Set ups and Schedules and New Employee Set ups

- Setting up and leading Moral Building Activities

- Any and all Various General Administrative Tasks

Hewlett-Packard: Returns Coordinator (Disk Memory Division Logistics) - - - 1995 – 1996

- Corresponded and consulted extensively with customers via telecommunications (telephone, FAX, CC Mail, Internet, etc.)

- Controlled the disposition of defective and replacement disk drives for Disty and OEM accounts (Compaq, Dallas-Digital, Arrow, CPC, Data General, etc.) through the RMA process using the Apogee and CRT databases.

- Managed the Customer Damaged Drive process.

- Personal contact and liaison to each of the account representatives.

- Responsible for controlling and updating files in the preparation for archival in accordance with ISO 9000 Standards.

- Resolved Proof of Delivery issues between external customers and DMD Traffic Dept.

- Interfaced with Returns Check-In, Marketing, and Integration Engineering to meet department and customer requirements.

Hewlett-Packard: Engineering Assistant / Documentation Coordinator - - - 1987 -- 1994

- Presented instructional class for Supervisors and Process Mechanics on procedure writing and editing.

- Provided support to manufacturing and engineering in coordinating Production Change Orders, Production Holds, Experiments, and Temporary Change Documents.

- Updated the As-Built material list database.

- Administered the revision of the BSMC Standards Manual through an 8 month process consisting of revising, publishing and distribution of 150 copies corporate-wide.

- Liaison between manufacturing engineering, procurement engineering, Technical Information Services and customers.

- Instrumental in the ISO 9000 certification regarding process documentation.

- Controlled and maintained all of BSMC’s and MRTC’s process documentation.

- Coordinated new process procedures through interfacing with Process Engineering.

- Organized the archiving and prepared the final Production Change Order to obsolete BSMC documentation.

- Published the Monthly Documentation Status Report.

Professional Training

- Numerous courses/training: Grow @hp Resource Center

- Administrative Assistant classes through the American Management Association

- Self-taught on MS Software applications, Internet

- Essential Management Skills for Administrative Professionals

- Constructive Contention: Bay Group International

- Conference for Administrative Professionals: Rockhurst University Continuing Education Center, Inc.

- Hilton e-Sales Training: Hampton Inn & Suites Boise/Downtown

- Nancy C. Kobe, LPC: Clues for Solving People Prob. at Work

- Myers-Briggs: Intro to Types in Organizations

- How to Give Exceptional Customer Service

- Time Management

- Daily Negotiating Skills

- Visio

- PowerPoint

- Women and Men Working Together

- MS Excel

- MS Windows

- Management Training Classes: Hewlett-Packard

Professional Organizations

IAAP (International Association of Professional Assistants)

IAAP Hewlett Packard Boise Chapter

Contact this candidate