Customer Service/ Admin

Ra Shaun Tatum

703-***-**** (cell)

*************@*****.***

I am interested in a position that will enhance my skills in public relations and general office duties.

EDUCATION: Bachelor of Science Agriculture (Animal Science), May 2002

Virginia State University, Petersburg, VA

Cum Laude, Dean’s List Fall 1999-Spring 2002

EXPERIENCE:

09/08- 02/09 Merchandiser/ Sign Team, Macy’s Inc., Raleigh, NC

• Receive and arrange new merchandise on sales floor

• Set and take down sales, mark downs and price adjustments

• Inventory and customer service

04/07 – 09/08 Relocation & Maternity leave

• Relocation from California to Virginia to North Carolina

• Recent pregnancy prohibited me from working due doctor ordered bed rest

10/05 – 03/07 Lead Client Care Specialist, Veterinary Cancer Group, Culver City, CA

• Supervise and train front office staff of five receptionists

• Maintain records for accounts receivable and inventory

• Order office supplies

• Assist with all routine administrative duties including: client check-in, data entry, scheduling appointments, answering multi-line telephones and medical charts: creating, maintaining & purging

• Excel, Outlook, Word

01/05 - 10/05 Customer Care/Pharmacy Assistant/ Operator, California Animal Hospital, Los Angeles, CA

• Responsible for opening and closing office

• Performed routine administrative duties including: client check-in, data entry, scheduling appointments, answering multi-line telephones, receiving payments, and medical charts: creating, maintaining, & purging

• Maintained pharmacy inventory and assisted with filling prescriptions.

10/02 – 9/04 Senior Client Service Representatives, Pender Veterinary Centre, Fairfax, VA

• Supervised and trained front desk client service representatives

• Responsible for resolving client concerns and complaints

• Opened and closed office

• Assisted with all routine administrative duties including: answering phones, data entry, scheduling appointments, client check-in and receiving payments.

6/01 – 8/01 Animal Health Aid, United States Department of Agriculture (USDA), Beltsville, MD

• Researched and wrote Infectious Salmon Anemia fact sheet

• Edited internal memorandums

• Assisted with development of Veterinarian Accreditation database

• Prepared Power Point presentations

• Performed other administrative responsibilities as required

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