Customer Service Human Resources

Professional Experience Summary:

Professional in Human Resources (PHR) certified with Masters Degree in HR and years of experience in various HR fields, such as, HR Generalist, Learning and Organizational Development, Staffing, Recruiting and Training across various industries, such as, Customer Service, Aerospace, Healthcare, and State Government.

Teleflora LLC

Title: Sr. HR Generalist and Organizational Development 08/11 – Present

•Function as first line of contact concerning HR related inquiries from employees and managers.

•Provide support and counsel to management regarding employee relation issues from coaching to corrective action; proactively maintain a positive work environment through a fair and consistent resolution process.

•Interpret company policies, procedures and guidelines to ensure compliance with government laws and regulations; provide appropriate training to management regarding relevant Federal, State and Local employment laws.

•Conduct new hire orientations, sexual harassment and safety training sessions.

•Develop and maintain a training plan, including written materials such as class curriculums and training manuals.

•Data entry in ADP payroll system.

•Responsible for FMLA administration

•Responsible for Worker’s Compensation issues/claims

Lockheed Martin

Title: Organizational Development Analyst Senior - Owego, NY

06/08 – 05/10

•Lead Full Spectrum Leadership events for Leaders and Employees

•Lead Diversity Maturity Model (DMM) project for the L&OD team

•Lead the L&OD Process Document (OPD-O3) recertification by partnering with the UK team; resulting in an International process document

•Lead ROIC (Return on Investment Capital) charter as the Green Belt for the L&OD team

•Lead Budget Estimate at Completion (EAC) meetings with the L&OD team

•Lead the ISO 9001/AS9100 quality audit in conjunction with the Quality team representing L&OD

•Administered L&OD Vendor Interface between LM and Aspen Vendor

•Oversaw two New Employee Community Exchange (NECE) programs

•Facilitated Employee Lunch and Learn sessions

•Partnered with business areas, such as, Ground Vehicles, Finance and Business Management, Mission Success and Information Technology, and Program Management to deliver training needs

Title: Employment Representative - Owego, NY 03/06 – 06/08

•Lead recruitment and selection efforts as a strategic partner with business areas within Systems Integration Owego- NY

•Trained UK management team, onsite, on recruitment processes

•Trained hiring managers to use the LMCareers/Brass Ring recruiting tool

•Guided team members in difficult recruitment decisions

•Selected to participate at Talent Hiring Value Stream Mapping (VSM) Lean event to streamline the staffing process at Bethesda

•Facilitated Staffing Centers for potential new hires, both College and Experienced Professionals

United Medical Associates

Title: HR Generalist - Johnson City,NY

07/05 – 03/06

•Function as first line of contact concerning HR related inquiries from employees and managers.

•Provide support and counsel to management regarding employee relation issues from coaching to corrective action; proactively maintain a positive work environment through a fair and consistent resolution process.

•Interpret company policies, procedures and guidelines to ensure compliance with government laws and regulations; provide appropriate training to management regarding relevant Federal, State and Local employment laws.

•Oversaw recruitment, employee relations, training, new employee orientation and exit interviews

•Participated in behavioral based interview panels

Guthrie Healthcare Systems

Title: HR Employment Specialist - Sayre, PA

4/04 – 7/05

•Oversaw recruitment processes at Guthrie main campus at Sayre, NY Regional Offices and PA Regional Offices

•Oversaw Personnel Requisition approval process; Job vacancies on the internet and intranet; and Evaluated application

•Organized interviews

•Conducted New Hire Orientation

Oklahoma Employment Security Commission

Title: Administrative Programs Officer - Oklahoma City, OK

08/02 – 11/02

•Conducted program reviews of State entities who received grants through Employment and Training Division

•Determined compliance of federal law and regulations, state policies and procedures and local operational guidelines

Title: HR Management Specialist – Oklahoma City, OK

8/01 – 07/02

•Oversaw career progress, and vacancy announcements

•Administered agency recruiting activities

•Ensured EEO compliance in hiring/selection process and collaborated with EEO Compliance Manager

•Organized interviews with senior leadership team

•Evaluated application forms and provided job counseling to prospective employees, both internal and external

Oklahoma Department of Human Services – Oklahoma City, OK 01/00 – 08/01

Title: Social Services Specialist

•Interviewed candidates to determine eligibility for Temporary Assistance for Needy Families (TANF)

•Managed 80+ case load

Education and Professional Development

•Professional in Human Resources (PHR) certified – Vestal, NY

•Masters degree, Human Relations - University of Oklahoma – Norman OK

•Bachelors degree, Political Science – Southwestern Oklahoma State University, Weatherford, OK

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