Customer Service Data Entry

SABRIA BATES

*** *** ***** *****.

College Park, GA 30349 404-***-**** • ***********@*****.***

Objective: To utilize my customer service experience and data entry skills in a rewarding career with a well-established company.

EXPERIENCE

Horizons Staffing College Park, GA

Data Entry Operator April 2011- Present

Process payments onsite at Bank of America Lockbox in College Park.

Enter data alpha and 10-key, compare data with source documents, detect errors and delete incorrect information.

Verify accuracy of data entered into the system.

Quintiles (contracted by Adecco) Atlanta, GA

Investigative Services Representative I September 2008-April 2010

Served as primary contact for investigator sites enrolled in active clinical trials.

Addressed general request and concerns of internal and external customers.

Liaised with investigators sites to notify of alert values, critical values, data clarification and data revision request.

Processed and entered orders for Investigator sites and Doctor’s offices enrolled in clinical trials.

Retrieved voicemail messages concerning support orders ,test or document requests,

callbacks etc. in a prompt manner.

Macy’s Atlanta, GA

Sales Associate September 2007- April 2010

Demonstrated knowledge of department and products to customers

Assisted customers with selection and purchasing

Adhered to daily sales goals and weekly credit attempts

Responsible for cash handling and POS transactions

Thomson Tax Partners (contracted by Adecco) Atlanta, GA

Data Entry Operator February 2008- August 2008

Responsible for organizing and entering company’s data into spreadsheets

Scanned and filed documents.

Responsible for meeting daily quota for data entry forms

Trained new temporary workers on company’s data entry system.

Adecco Employment Agency Atlanta, GA

Customer Service Representative June 2005- August 2006

Processed payments and perform cancellations of customers’ orders onsite at Home Depot

Assisted customers with tracking and delivery orders

Produced detailed spreadsheets of customers calls, orders and emails

Provided customers with the necessary one-on-one to provide assistance and/or address any concerns

EDUCATION

Hampton University Hampton, VA

Bachelor of Arts in Public Relations, Emphasis in Art December 2007

SKILLS

Computer Proficiencies: Microsoft Office (PowerPoint, Excel, Word, Excel, Access, and Publisher), QuarkXPress, Adobe Photoshop and In Design.

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