Customer Service Sales
Resume:
KEVIN EGGENBERGER
*** **** ***** ****, ******, Tennessee 38375
************@*****.***
~ WATER TREATMENT OPERATOR / FIELD TECHNICIAN ~
Highly motivated and intuitive professional, powered with hands-on leadership in developing strategic vision, producing effectual safety measures, and delivering successful operating outcomes across numerous business functions. Display unsurpassed leadership in overseeing waste water and water treatment plants ensuring compliance with OSHA, Federal, State, and City regulations. Extremely organized individual, adept at maintaining sanitary cleanliness of work site, treatment plant, and other associated areas. Successful at minimizing technical challenges and finding solutions to customers’ needs. An eco-minded individual, interested in pursuing a career opportunity to effectively promote 27-year history of productive administration, negotiation, and employee relations. Creative out-of-the-box thinker and problem solver who possesses the initiative to meet the demands of company objectives. Possess proven ability to multitask and interface effectively with diverse population of clients and all levels of company personnel.
Areas of expertise include:
- Quality Management
- Customer Relationship Enhancement
- Process Optimization
- Sales and Marketing Development
- Risk Elimination
- Regulatory Compliance
- Strategic Planning and Execution
- Conflict Resolution
EDUCATION AND CREDENTIALS
ASSOCIATE OF ENGINEERING TECHNOLOGY, MAJOR IN COMPUTER ENGINEERING TECHNOLOGY
State Technical Institute at Memphis ~ Memphis, TN
Professional Development
Hardware: Maintaining and Troubleshooting SLC500 (Rockwell Automation)
Maintaining and Troubleshooting Telemetry and DPC3330
(Bristol Babcock)
Software: Programming SLC500 with RS Logic (Rockwell Automation)
Programming DPC3330 with ACCOLII (Bristol Babcock)
Intouch Development (Wonderware)
Intouch Advanced Development (Wonderware)
Licensures
- GRADE III WATER TREATMENT, State of Tennessee
- BIOLOGICAL NATURAL SYSTEMS, State of Tennessee
- JOURNEYMAN PLUMBER, Shelby County, Tennessee
PROFESSIONAL EXPERIENCE
BUILDER COMMERCIAL REPRESENTATIVE 2009–2010
HHGREGG ~ Memphis, TN
Established and maintained productive relationships with manufacturers using a customer lead database and contact system to leverage buying opportunities. Monitored all communications between company deals and referred client base. Ensured the delivery of first-rate guest service to overcome competitors’ challenges. Obtained appliance and electronics sales contacts to boost company image and its products. Worked closely with the Territory Commercial Manager (TCM) to efficiently exchange business leads. Performed phone support to capture potential leads. Effectively demonstrated features and benefits to address various customer needs. Accurately updated stock levels and recent promotions.
Highlights:
- Expanded a new customer base of Custom Single Family Builders and B2B type customers
- Provided first-rate customer assistance to exceed expectations and maintain competitiveness in the marketplace
- Leveraged buying opportunities through demonstration of outstanding product knowledge
CONSULTANT SALES ASSOCIATE 2008–2009
ROY GOOD APPLIANCES ~ Memphis, TN
Plan and coordinate overall and general activities of the business, from conceptualization through implementation. Secured total satisfaction on products and services provided by establishing and maintaining relationships with various clients. Utilized photo shop and other applications in commercial advertising.
Highlights:
- Worked closely with the consultant advisor in driving new business development
- Played a pivotal role in administering sales and relationship management process for various consumers
DANGEROUS GOODS AGENT
FEDEX EXPRESS ~ Memphis, TN 2007–2008
Recognized legality of packages, including special requirements for dangerous goods and international shipments; sorted packages by service type and destination based on established guidelines.
Highlight:
- Verified that all dangerous goods were appropriately labeled and loaded with accurate paperwork
CONSULTANT SALES ASSOCIATE
SEARS ~ Memphis, TN 2006–2008
Developed new business plans, executed outside sales, and handled store management. Kept abreast of various promotional programs trends.
Highlight:
- Provided high level of customer service by generating a positive environment, which included welcoming every customer, utilizing strong product knowledge, and managing all other facets of customer service development
CHIEF OPERATOR AND SENIOR ENGINEERING TECHNICIAN
CITY OF BARTLETT ~ Bartlett, TN 1991–2005
Initiated and executed policies and procedures for calibration and maintenance of instrumentation controls, chemical feeders, and other devices. Served as the instrumentation technician in overseeing and streamlining all water treatment operations. Took charge in assessing, purchasing, installing, and maintaining new equipment, modifying existing equipment, and producing and updating all supporting schematics, procedures, and documentation. Conducted performance test new/repaired equipment and software prior to system integration. Facilitated the maintenance, repairs, and calibration of electronic test, measurement and diagnostic equipment, alarms, analyzers, controllers, detectors, sensors, and transmitters. Compiled written and computerized records of problems encountered, work performed, and parts and materials used. Created inventory of parts and accessories and updated electrical/electronic CAD drawings. Facilitated laboratory analysis to assess required treatment to ensure consumers total satisfaction. Streamlined the processing of treatment plant equipment to secure the most efficient and economical use of equipment, supplies and manpower. Managed collection and analysis water samples from the plant and various points in the distribution system. Conducted periodic checks throughout the system ensuring conformity with state and federal standards, as well as responded to consumer complaints regarding dirty water and taste. Designed reports of treatment plant activities and implemented special studies, leveraging water quality and treatment plant operation.
Highlights:
- Teamed up with engineering consultants, contractors, and management in conceptualizing and executing water treatment system improvements
- Developed and maintained SCADA (Supervisory Control and Data Acquisition) computerized process control system
- Served as the SCADA administrator strategically conceptualizing and developing water treatment system enhancements in collaboration with engineering consultants, contractors, and management
- Initiated and executed Standard Operating Procedures (SOP) to expedite plant operations and maintenance processes
JOURNEYMAN PLUMBER
DON HUCKABY PLUMBING ~ Memphis, TN 1983–1991
Created, developed, and installed new water and sanitary sewer systems for large apartment complexes and custom homes. Solely managed overall operations of high-volume job sites. Served as the subject matter expert in providing resolution to project-related issues. Presented design solutions for custom remodels.
Highlight:
- Utilized logical troubleshooting and creative problem solving in generating cost-effective solutions to ensure bottom-line success
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