Customer Service Administrative Assistant

SUANNE I. WRIGHT

**** ***** ********** ****** ************, PA 19148

267-***-**** 267-***-**** (cell)

******.******@*****.***

SUMMARY

Administrative support and customer service background demonstrates excellent abilities in many challenging work situations. A self-starter who works proficiently independently and as part of a team. My multiple skills will be assets to your company.

• Able to multi-task and prioritize in fast-paced environment

• Demonstrates proficiency in computer applications including Microsoft Word, Outlook and spreadsheet data entry

•Excellent oral and written communication, customer service and research skills

• Experi ence in organizing and maintaining complex filing and record keeping systems

WORK EXPERIENCE

Administrative Assistant, American Red Cross Assignment August 2009-September 2011 from the National Caucus and Center on Black Aged

Senior Community Service Employment Program

• Proficiently entered statistics into People Soft database of 12,000 volunteers

• Recruited and coached volunteers from pool of hundreds of applications

• Corresponded with applicants by mail and phone interviews

• Developed instructional manual and facilitated training of departmental volunteers

• Promoted Red Cross Nurse Assistant Training program by administering reading tests and recruiting students

• Mastered use of multi-line phones and provided exceptional customer service in the capacity of front desk receptionist demonstrating excellent communication skills

Certified Peer Specialist April 2008-April 2009

The Wedge Medical Center

• Entrusted with the mental and substance abuse recovery of critical clients at the Wedge Recovery and Education Center

• Detailed all aspects of client interactions including monthly treatment plans and progress reports

• Developed group therapy sessions and community outings, demonstrating unique personal communication ability

• Recruited Compeer volunteers from all Recovery Center sites

English as a Second or Other Language (ESOL) Tutor September 2006-November 2008

George W. Childs Elementary School

• Planned and headed group reading, writing and mathematic skill training lessons for ESOL students

• Evaluated student progress with reports and at team meetings

Department Buyer March 2001-November 2004

Whole Foods Market

• Ordered, shelved, and kept records of all inventory

• Provided customer service in person and on the phone including courteously handling complaints

Shift Supervisor

CVS Pharmacy and Eckerd Drugs November 1997-August 2000

• Commanded daily and financial operations of the non-pharmaceutical sector of the stores

• Supervised team of front end cashiers

Supervisor of Laboratory Animal Housing Unit

The Graduate Hospital June 1987-March 1997

• Served as office and animal care manager in a medical research unit

• Negotiated contracts

• Supervised staff of two animal care workers

• Acquired all equipment, supplies and research animals

EDUCATION

• Bachelor of Arts, Psychology, University of Delaware

References available on request

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