Human Resources Management
Resume:
Pamela M. Wilcox, PHR
Jacksonville, FL 32222
j39mor@r.postjobfree.com
904-***-**** Cell
Career Objective
Serve in a position utilizing my technical and organizational skills in an
Administrative Management environment.
. Experienced Director/Manager and Administrator in Human Resources
Programs/systems.
. Creates/writes Crystal Reports and Excel spreadsheets for a variety of
reasons including EEO, insurance billings, workers' compensation
rates, monthly evaluations, service awards, etc. Provides executive
level reports.
. Manages and monitors payroll systems including training/development
and troubleshooting for timekeepers. Assures that timekeeping methods
are in compliance with the FLSA.
. Experienced in the management of recruitment, strategic management
processes, compliance ®ulatory matters and proven process
improvement initiatives. Advises all levels of management on HR
policies and procedures. Effectively gives recommendations on hiring,
promotion, termination, disciplinary actions, and rewards/recognition
programs. Superior analytical and strong problem solving abilities.
. Produces a variety of projects including paygrade structure/design,
analysis,
. base pay and bonus programs including annual focal review and bonus
cycles
. Manage projects such as survey participation and analysis,
compensation integration for mergers and acquisitions
. Develop and document procedures to streamline processes and ensure
compliance with regulatory requirements and educate Managers on proper
compensation adminstration
. IT staff to ensure that the HRIS/HRM system meets compensation needs
and is updated to reflect changes to salary structures, bonus
programs, etc.
CarolinaEast Health System (February 2012-current)
HRIS/Compensation Analyst New Bern,
NC
. Monitors administrative matters through HRIS which includes but not
limited to processing of applications, hiring of personnel, background
screening, and employment processing, payroll and employee status
changes.
. Monitors and analyzes HR data, metrics and reports for benefit cost,
rates, coverage, and enrollments against industry standards.
. Manages Unemployment Claims and Appeals process.
. Assist in employee relations issues by consulting with management and
employees to find immediate resolution to employee issues.
. Conducts market analysis, job description preparation, position
audits, compensation incentives, and recommendations & presentations
for Executive Management.
. Prepare EEOC documents and records for complaints.
. Consulted with management regarding findings of competitive analysis
for compensation practices and structure; make recommendations to
address competitive shortcomings.
MCCS Human Resources (November 2011-February 2012)
Supervisory Personnel Management Specialist NF-3 Cherry Point, NC
. Monitors administrative matters through HRIS which includes but not
limited to processing of applications, hiring of personnel, background
screening, and employment processing, payroll and employee status
changes.
. Benefit Administration for all employee benefits plans such as health,
dental, 401k/403B. Monitors and analyzes HR data, metrics and reports
for benefit cost, rates, coverage, and enrollments against industry
standards.
. Maintains positive relationship with Collective Bargaining Union.
Involved in Union negotiations and mediation.
. Manages Worker's Compensation Programs under Safe Harbor Act and
Department of Labor.
LCPA (June 2010-June 2011)
HR Generalist/HRIS/Compensation Fort Myers, FL
. Provided salary recommendations to management for new hires, transfers
and promotions. Provide recommendations based on qualifications,
internal equity and external market competitiveness.
. Work with managers to develop job descriptions and evaluate new jobs.
. Responsible for coordination and administration of Base, Bonus and
Long-term Incentive programs by checking reports, providing system
testing, and communicating important systems and program information
to managers.
Care Center Nassau (May 2007-June 2010)
Human Resource Director/Generalist Fernandina Beach, FL
. Serves as Human Resource Department Director/Generalist for a 72-bed
Intermediate Care facility. Responsible for all
Recruitment/Employment and Organizational Training & Development.
Serve as site EEO Officer.
. Monitors administrative matters through HRIS which includes but not
limited to processing of applications, hiring of personnel, background
screening, and employment processing, payroll and employee status
changes.
. Benefit Administration for all employee benefits plans such as health,
dental, 401k/403B. Monitors and analyzes HR data, metrics and reports
for benefit cost, rates, coverage, and enrollments against industry
standards.
. Maintains positive relationship with Collective Bargaining Union.
Involved in Union negotiations and mediation.
. Resolves employee relations issues by consulting with management and
employees to find immediate resolution to employee issues.
. Consultants on a variety of projects including program design,
analysis, budgeting, implementation of new programs.
. Conducts market analysis, job description preparation, position
audits, compensation incentives, and recommendations & presentations
for Executive Management. Monitors and analyzes HR data, metrics and
reports for benefit cost, rates, coverage, and enrollments against
industry standards. Communicate salary and bonus programs in New Hire
Orientation.
. Experienced in Employment Laws FLSA, FMLA, EEO and Etc.
Jacksonville Fire and Rescue Department (November 2001-May 2007)
Human Resources Administrative Aide Jacksonville, FL
. Served as HR generalist. Assists in the development, teaching, and
facilitating of employee training programs, i.e. annual employee
update, new policies and procedures, management training and
employee related activities. Recommended new programs or changes to
existing programs to better serve employee needs and organizational
objectives. Manages and monitors employee performance management
system.
. Monitors administrative matters such as tracking of legislation,
processing of applications or case records, hiring of personnel,
responding to complaints and resolving work related problems in a
Collective Bargaining Environment. Knowledgeable of Employment
Laws, Family Medical Leave Act, COBRA and HIPPA.
. Interprets laws, rules, regulations, and polices for Work
Compensation and EEO compliance for the purpose of answering
inquires, resolving complaints or to resolve work related problems.
Household International- Retail Services Call Center (May 2000-Nov 2001)
Administrative Assistant Jacksonville, FL
. Assisted in budget preparation and control. Maintained supply
budget. Coordinated travel and prepared expense sheets. Payroll and
Leave accounting and tracking.
. Scheduled and coordinated meetings. Maintained Executive Department
Manager(s) calendars. Assisted in the preparation and control of
and reports regarding operational and financial information.
. Planned and coordinated events such as United Way fundraising,
employee appreciation, holiday galas and other projects. Prepared
and distributed correspondence.
. Attended meetings to provide or clarify information, facilitate
processes, and to resolve problems. Assisted Human Resources in
screening and hiring process for Unit Managers.
Jacksonville Fire and Rescue Department (December 1999-May 2000)
Clerical Support Specialist
Jacksonville, FL
. Established and maintained recruitment files, records, and systems.
Prepared and maintained databases, spreadsheets, process map,
charts and graphs.
. Served as Branch Liaison. Worked independently with agencies inside
and outside city government.
. Responded to inquiries and provide information on recruitment
matters. Established and maintained statistical graphs and data
sheets to track and display recruitment in compliance with
demonstrated EEO policies.
United States Navy- Various Locations (November 1992- January 2000)
Aviation Maintenance Administrator
. Expediting correspondence, ensuring accuracy of reports and timely
submission of and upkeep of computerizes records.
. Prepared and distributed aircraft monthly maintenance plans, personnel
rosters, payroll and flight hour accounting. Maintained employee
training records.
. Assisted in evaluating and/or preparing technical specifications,
documentation, training and related material. Maintain Secret
Clearance.
. Subject Matter Trainer
Education
. Certificate in Healthcare Risk Management, University of Florida
. Bachelor of Social Science, Florida State University
. Knowledgeable in Oracle, PDS, People Soft, KRONOS and ABRA HRIS
systems
. Proficient in Microsoft Applications (MS Word, Excel, PowerPoint, MS
Project, and MS Publisher) & Lotus Notes
. System Administrator/Analyst School & Aviation Maintenance
Administrator School, Meridian, MS, US Navy
. Member of Society for Human Resource Management, PHR
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