CSR, Trainer, Evaluater, Sales Coach, Tech support
Resume:
Clark Knowlton
*************@*****.***
Apt 213
Burlington ky, 41005
Qualifications:
Motivated and enthusiastic in developing good relations with clients.
Effective working alone or as a cooperative team member.
Willingness to be hands on or take charge for the success of a business.
Three years successful experience with a variety of manager and training positions.
Five years in depth experience in the sales of a wide variety of products and services.
Professional in appearance and presentation.
Relative Work History:
VERIZON SALES TEAM MANAGER 6 Months
Overlooked the performance of 30 or more employees.
Enhanced sales quantity through couching and games.
Provided daily reports of each individuals strengths and weaknesses to operations.
Promoted a positive and motivating attitude toward the workplace.
TURBO TAX TECHNICAL SUPPORT TRAINER 6 Months
Presented pre-made material to a class of 20-30 for six weeks at a time.
Created a fun and effective learning environment that promoted participation.
Delivered reports of all trainees progression to the training supervisor.
CUSTOMER RELATIONS AND SALES - SPRINT 3 Months and CITI BANK 1 1/2 years
Enthusiastically supported common clients with their product needs.
Pro-actively suggested service that they would improve their service.
Fallowed a call flow specified by the company.
SPRINT SALES COACH 1 year
Worked with the top 10 lowest performers of the past two weeks.
Listened to their calls and gave positive feedback and opportunities.
Created required excel spreadsheets showing increased performance changes.
Provided support to the 40+ employees on the inbound sales floor.
References:
Teleperformance U.S.A
220 N 2200 W
Salt Lake City, UT 84116
801-***-**** - Fax
May 2004 - Oct 2007
Citigroup
4600 Houston Rd
Florence, KY
Nov 2007 - April 2009
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