Darrell Dunmore
Resume:
Darrell Dunmore
Houston, Texas 77096
**************@*****.***
OBJECTIVE
To obtain a challenging IT position where I can apply my knowledge and skills along with an opportunity to advance.
TECHNICAL SKILLS
Operating Systems: Windows 2000 / 2003 / XP / Vista, Microsoft Server 2003, Cisco IOS, and UNIX (Linux Red Hat 9)
Software: MS Office, Word Perfect, Power Point, and, SAP, Microsoft Word & Excel, Outlook, Visio.
Hardware: Dell, HP, Printers, Hubs, Cisco Catalyst Switches 1900, 2900 series Cisco routers 2500, 2600, Cables, Cable Scanner
Ticketing: Remedy, JD Edward
Services: Frame Relay, ISDN, WINS, DNS, PPP
Protocols: TCP/IP, IPX/SPX, SMTP, HTTP, HTML, FTP, OSPF, IGRP, EIGRP, NAT, SNMP, PAT, RIP
Other Program: Activity Directory, Exchange Server2003
EDUCATION
• Westwood College (Houston, Texas) - Computer Network Engineering (Associate Degree)
WORK EXPERIENCE
BG, Contract (Houston, Texas)
Position: Project Coordinator (11/08 – 12/08)
• Imaged 120 Laptop and Desktop with the Windows XP OS using Altiris
• Deployed 120 PC’s to the users
• Interviewed 150 user to get user settings and applications
• Installed Microsoft Office and other third party software using Altiris
• Reset passwords using AD
TransCanada, Contract (Houston, Texas)
Position: Deployment Technician (07/08 – 10/08)
• Imaged 1100 Laptop and Desktop with the Windows XP OS
• Migrated 1100 users data on their Laptops or Desktop, from IBM’s to Dell’s
• Flew out of state to deploy the Pc’s to the users at Gas Plants in Mi.
• Help users set up their RSA security Fobs
• Provided support for customers (software, hardware, networking issues.)
• Installed Microsoft Office and other third party software( varies from user to user)
EDS (BP), Contract (Houston, Texas)
Position: Deployment Technician (04/08 – 06/08)
• Imaged 120 Computer with Windows XP and other software using the BP standard image core
• Deployed the Laptop to the clients along with the monitors, keyboards and laptop bags
• Provided support for customers (software, hardware, networking issues.)
• Ensured customer profiles were accurate and up to date.
• Reset passwords and handle other trouble tickets in timely fashion
HISD, Contract (Houston, Texas)
Position: Tech Support (03/08 – 04/08)
• Set up proctor caching on server and at the end of the day purged servers.
• Trouble shooting PC and software issues. Created sessions on the network for students to test
• Installed software on computers and servers for students to take TELPAS test.
Washington Mutual, Contract (Houston, Texas)
Position: Inventory Clerk Contractor 02/08 – 03/08
• Disconnected the server and 150 computers to move from one building to the next.
• Maintains inventory in production area by anticipating and tracking usage
• Provided assistance in the software and hardware upgrade cycles including installation of hot fixes and upgrades
• Re-imaging users laptop and workstation
• Provides field support to vendor and team members involved in the deployment, installation or repair of network hardware and software
• Scheduling and performing regular, periodic downloads/installation of Microsoft patches for the Network.
WestWood College (Houston, Texas)
Position: Senior Desktop Support (08/07-02/08)
• Assisted in the purchasing of hardware and software
• Performed hardware diagnostics, support on PC, Laptop, printer and other peripherals.
• Assisted users in Westwood College network environments and remote access
• Performed restorative and maintenance actions locally and remotely to resolve users problems
• Provided 1st level support calls by responding to phone calls, email, web, and walk-up requests
• Provided training and support to traveling users specifically VPN/dial-in training and support
• Performed data recovery on failed hard drive, Educate users on data loss prevention
Texas Music Creations, (Houston, Texas)
Position: Desktop Support 06/04 – 12/06
• Maintained user account, email account system security, system backups and provided technical support.
• Formatted, reloaded and backed up system files to data disc.
• Installed, configured and laptop and desktop workstation
• Provided technical support for Level I-II via help desk ticket system
• Assisted user with Microsoft Office (Outlook, Word, Excel)
Gateway Computers, (Houston, Texas)
R.O.R. 08/03 – 05/04
• Provided daily customer service assistance.
• Installed, configured, and laptop and desktop
• Provided phone support for customers (software, hardware, networking issues.)
• Ensured customer profiles were accurate and up to date.
• Created tickets for troubleshooting using JD Edward ticket software.
REFERENCES AVAILABLE UPON REQUEST
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