Processor

Santanu Pal

*A/* Narayan Roy Road,

Mrinmoyee, Flat-D,

SakherBazar, Kolkata-700008

Ph : 033-****-****/ 983*******

Email : *********@*****.*** / **************@*****.***

Work Experience :

Working for Inuva Info., Management Systems Pvt. Ltd., as a senior process associate since December 2004. Job responsibilities are :

• Currently working as a Senior Process Associate. Job includes as : Perform a quality check of all the documents that are submitted to the bank for submission, Imparting loan processing training to new recruits, Monitoring the SLA requirements of the process, solving major issues faced by processors while processing a loan, reducing the attrition in the team by constantly motivating the processors, constantly interacting with the clients in US to get information on their files.

• Worked as a Junior Process associate. Jobs included : Ordering title, insurance, appraisal, condo questionnaire, payoffs, Ordering Verification of - deposits, employment, mortgage and rent, Submitting loans to the lender, Ordering the conditions / stips sent by the lender, Clearing the conditions / stips and facilitate closing.

• Worked as a voice process associate : Jobs included : making outbound calls to the property tax deptts., for tax information’s, called the title companies for title policy retrieval, called the mortgage companies for payoff information’s.

Worked with Bayview Financial Services as a Call Center Associate (March 2002 to September 2003). Job responsibilites included making outbound calls to the property tax deptts., for tax information’s, called the title companies for title policy retrieval, called the mortgage companies for payoff information’s.

Professional Qualification :

• Training in Mortgage Software : Calyx Point 3.2, Paperclip, Loan Express.

• Three years Diploma in Hotel Management done from Institute of Advance Management(IAM) done from Saltlake, Kolkata.

• Six months Certificate in International Air Transport Association (IATA) done from Vista c Concord, Saltlake, Kolkata.

Educational Qualification :

• Bachelors Degree in Hospitality Management from Robert Gordon Universty, done from Institute of Advance Management(IAM) done from Saltlake, Kolkata in 2000.

• Passed Higher Secondary (ISC) in commerce from Delhi board in 1997.

• Passed Secondary (ICSE) from Delhi board in 1995.

Personal Information :

Father’s Name : Shyamal Kumar Pal

Date of Birth : 11/01/1979

Marital Status : Single

Gender : Male

(SANTANU PAL)

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