Customer Service Assistant

Latrice N Lamb

** ********* **** *****, ******* NC 27573

919-***-****

j2xx7h@r.postjobfree.com

Professional Summary

To obtain a position in organizations that will benefit from initiative, capabilities, and

contributions. Seeking a career that will put my knowledge and customer service

skills to use. I am interested in a position that will give me the potential to increase in

decision-making and career advancement.

Work Experience

04/2006 - 05/2011 Priority Toyota Chesapeake, VA

Customer Assistant Manager

Customer service, Answer multi-line switchboard, checking in and out

customers, writing service tickets, dispatching tickets, verify customer information.

Manage service lane and employees, maintain supplies, scheduling and meeting,

and train new employees.

10/2005 - 04/2006 Dillard's Va. Beach, VA

Cashier

Participant in Sales, customer service, display setting, and credit applications

01/2005 - 10/2005 American Red Cross Norfolk, VA

Recruiter

Recruiting donors and scheduling donors. Contacting previous donors to increase

frequency of donations to meet collection goals. Train new employees in

accordance with the Drug Administration regulation and procedures. Coordinating

reminder calls, follow up's file keeping, coordinating special projects to achieve

goals.

08/2003 - 08/2004 Auto-Rent Rental Car Norfolk, VA

Rental Agent

Assisting in transportation of clients, verify customer information, insurance, take

payments. Administrative duties including data entry, filing, inventory, and train new

employees.

10/2001 - 05/2002 North State Medical Center Roxboro, NC

Medical Receptionist

Checking in and out patients, medical records, inbound and outbound calls,

reminder call for appointments, set appointments, verify insurance, filing charts,

and customer service.

07/2001 - 05/2002 4H SOS Program Roxboro, NC

After School Tutor

Education and Training

Keywords

Worked as a Teacher Assistant, tutoring middle school children with homework and studies.

Tidewater Community College, Norfolk, VA, United States

Medical Assistant

Skills

Word perfect for windows 98/Microsoft Office XP

Ability to gather and access information in a fast-paced environment

Good organization skills and ability to multi-task

Strong detail orientation

Employee of the year 2009 at Priority Toyota

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