Quality Assurance/Technical Support

Summary

Quality Assurance and Client Support professional with strong internal controls, analytical skills

and project and management experience

Professional Experience

December 2005 - Present Senior Quality Assurance Analyst, LD Services Ltd, Hackensack, NJ

 Develop detailed test plans for all new system enhancements and new functionality for the MShare Shareholder Services System

 Develop mini test plans for new functionality in order for department programmers to perform initial analysis on enhancements and/or new programs

 Review functional and technical specifications and identify logistical problems and offer solutions to programming to improve functionality

 Review and update existing regression test plans to include system enhancements

 Write and maintain test automation using QA Run and Quick Test Pro

 Conduct general regression testing for entire system for all product releases to ensure accuracy and functionality

 Assist support team to troubleshoot and resolve complex client issues (as needed) in a timely fashion

 Participate in management meetings and assist in the creation of design regarding new enhancements for programs, and proactively create test plans in order to ensure timely and accurate implementation

 Manage daily workflow of all members of the QA team to ensure all deadlines are met

 Review and maintain timesheets of QA team to ensure proper billing to clients

 Assist QA team members by explaining new system functionality and troubleshooting issues

 Create, review, and maintain project management schedule for each release to ensure timely delivery of product

 Assist technical writers with Help documentation to ensure accuracy for end users

September 2002 – December 2005 Financial Systems Consultant, LD Services Ltd, Hackensack, NJ

 Responsible for client support for the MShare Shareholder Services System

 Maintained and strengthened relationships with existing clients

 Contributed to the writing and implementation of online help for the MShare system

 Created training materials and procedures for new client installations as well as new functionality training for existing clients

 Developed custom business and functional specifications for MShare enhancements

 Conducted new employee training

 Conducted on-site software training for new clients, including end users and management

 Conducted general regression testing for entire system for all product releases to ensure accuracy and functionality

 Conducted user acceptance training on new program functionality and reports prior to release

January 2001 – September 2002 Internal Marketing/Sales Associate , UBS Global Asset Management, NY, NY

 Answered inquiries from Financial Advisors regarding UBS investment products

 Provided investment advice to Financial Advisors when appropriate

 Supported external wholesalers in all aspects pertaining to our product line in mutual funds, alternative investments and managed accounts

 Prepared and provided daily phone statistic reports to management

March 2000 – January 2001 Settlement Specialist, Brown Brothers Harriman, Jersey City, NJ

 Settled mutual fund trades

 Set up wires to fund companies

 Answered inquiries regarding mutual fund trades

 Assisted other departments in reconciling accounts

June 1999 – March 2000 Account Executive, Ricoh Business Solutions, Paramus, NJ

 Cold-called and telemarketed to businesses in my territory

 Prepared proposals as required

 Maintained current accounts

 Provided product demonstrations to potential clients

Education

M.S. in Management Information Systems/Management, University of Phoenix—2006

B.S. in Marketing, Fairleigh Dickinson University, NJ—1999

Professional Licenses

Series 7, Series 66

Computer Skills

Microsoft Word, Excel, Power Point, Outlook and Front Page; Lotus Notes, Interbase and Oracle databases, SQL Plus, PL/SQL, PC Anywhere, QA Run

References

Available upon request

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