Customer Service Representative

Sonya M.Grant

*** ********** **** **********, ** 29488 843-***-**** ****************@*****.***

Career Summary Eight years of providing excellent customer service skills to the general public with the ability to provide productive relationships, resolve complex issues, and solve problems creatively to find common ground to achieve win-win outcomes.

Experience Clerk, Colleton County, Walterboro, SC, Oct. 2007- present

• Performs various clerical duties such as collect and balance monies for taxes on real estate and mobile homes

• Provide customer assistance

• Post tax records

Customer Service Representative, Carolina Title Loans Walterboro, SC Mar.2007 -Oct. 2007

• Collected payments and made deposits

• Prepare car loans

• Made courtesy and collection calls

• Handled customers’ complaints

Cashier, Walterboro Foodland, Walterboro, SC Jun. 2001-Dec. 2006

• Prepared money orders

• Assisted customer’s with grocery orders

• Trained individuals to run cash register

Skills

• Excellent organizational skills

• Knowledge of MS Word, Excel

• Attention to detail

Education University of Phoenix- Online, Phoenix, AZ, Jan. 2007-Feb. 2009

• Bachelor’s of Science in Business Administration

• GPA: 3.25

• Related Coursework: Skills for Professional Development, Computers and Information Processing, Critical Thinking: Strategies in Decision Making

University of South Carolina- Salkehatchie, Walterboro, SC Aug. 2001-May 2005

• Associate in Science

• GPA: 3.0

• Related Coursework: Accounting, Business Law, Principles of Micro/Macro-Economics

Walterboro High School, Walterboro, SC, Aug. 1998- May 2001

• Diploma

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