Information System Specialist
Resume:
Linda G. Evans **** Creek Run Road Hephzibah, Georgia 30815
WORK EXPERIENCE:
Equity Residential 801 Broad Street, Suite 1000, Augusta, GA 30903
(10/03/2009-07/14/2009) – Regional Accountant
Supervisor: Ingrid Etterlee – 706-***-****
Salary: $30,000.00 per year, Hours per week: Duties: Reconciled income and expense accounts by utilizing computerized specialty reports. Investigated ledger reviews, insuring line items were coded to correct accounts. Maintained extensive data base to insure capital and operating expenses were classified correctly. Input corrective data into computer system to reconcile errors. Processed bank reconciliations and balance sheet accounts for 25 apartment communities on a monthly basis. Consistently resolved conflicts with individual properties while providing the highest level of customer service. Provided quality assurance oversight to budget variances of regional accounts by proven ability to multitask and communicate in diverse environments. Consistently met deadlines by managing time properly and proficient use of computerized data base software. Reviewed company procedures, identified sources of high error frequency and rendered recommendations to supervisor. Alerted portfolio properties when to renew business licenses. Processed Washington State Sales and Use Taxes by utilizing computerized specialty reports.
AFLAC (American Family Life Assurance Company) 1932 Wynnton Road, Columbus, GA 31999 (07/03/2003 - 06/01/2007) – Customer Service Specialist
Supervisor: Steph Hammond - 706-***-****
Salary: $24,423.00 per year, Hours per week: 40, Duties: Provided customer service for IRS Section 125 Plan /Flexible Spending Account guidelines, regulations and claim reimbursements to participants, agents and business accounts. Communicated customer needs and complaints to management to improve training and overall service level. Interacted with customers orally by phone, provided claim status and enter claims for payment, provided account and claim information to business accounts and agents, composed request for information and reports; verified customer information; implemented fact finding questions, answered questions/solved problems, confirmed customer’s full satisfaction with Aflac’s products. Documented actions taken in computerized database.
Sitel Corporation, 2115 Windsor Spring Road, STE. 1, Augusta, GA 30906-4855
(11/09/1999 - 12/20/2000) - Customer Service Professional
Supervisor: Mr. Kevin Berry - 706-***-****
Salary: $20,000.00 per year, Hours per week: 40, Duties: Provided customer service and technical support for AOL (America Online) and DPC (DirecPC) software, to direct business accounts and individual accounts. Communicated with customer orally by phone, verified customer information, identified product and problem, implemented fact finding questions, explained troubleshooting steps, answered questions/solved problems and confirmed customer full satisfaction with service.
EDUCATION:
Paine College (05/06/1996 - 05/15/1999)
Augusta, Georgia 30906
Degree: Bachelor of Science - Major: Business Administration/Information Systems
GPA: 3.4 Semester Hours: 120
Enterprise State Junior College (05/01/1990 - 05/10/1992)
Enterprise, Alabama 36330
Degree: Associate of Science - Major: Applied Science
GPA: 3.30 Quarter Hours: 120
ADDITIONAL INFORMATION:
Proficient in Office 2000/2007 (Microsoft Word, Excel, Power Point, Access) Program Languages
(RPG, COBOL, Basis and Pascal), Intuit Real Estate Solutions-MRI Residential Property Management Software, Typing 45 wpm
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