Manager Customer Service
Resume:
Angela Cabell Ash
*.*****@*****.***
Career Objective:
Seeking a challenging opportunity where I will be able to utilize my strong organizational skills, educational background, and exceptional people skills, which will allow me to grow personally and professionally
Summary of Qualifications:
Variety of skills and abilities. Versatile, multi tasker, team player and very responsible. Excellent verbal, written and communication skills along with planning, organizational and project management skills with special attention to detail. Willing to learn and manage new areas of responsibility. Extensive experience in Microsoft Office software and many other programs. Ability to complete projects with little or no supervision and function effectively in high-stress situations.
Work History:
Crawford Health Center (Office Manager) 06-2011 to 06-2012
Managing daily operations of busy office and urgent care.
Responsible for the supervision of employees including evaluating employee’s performance and providing guidance and feedback. Plan and facilitate regular meetings with staff and practitioners.
Run different departments in the medical office, roomed patients, checked vitals, glucose check, other lab related tests,scheduling, front desk, and back office procedures. Purchasing and monitoring office and medical supplies. Preparing bi weekly payroll for all employees. Handle HIPAA information on a daily basis. Run an EMR system and collecting meaningful use for reports. Helped gain grant money for the practice. Credentialing Practitioners for Managed Care, Medicaid and Medicare programs. Ensure compliance with NCQA, Joint Commission and Rural Health requirements. Established the clinic as a Rural Health Clinic. Kept practice prepared for inspections with all government audits. Set up numerous contracts with local businesses for pre employment drug screening. Went onsite to local businesses to perform random drug screens on employees. Prepared a 24/7 BWC program with local businesses. Worked closely with pharmaceutical representatives to ensure facility was stocked with drug samples. Provided and maintained company policies and procedures. Kept up MSDS book. Formed safety committee and held monthly meetings. Maintained professional relationship with businesses in the community. Claims resolution. Verified coverage and eligibility for patient visits.
Victoria Medical Foundation (Credentialing & HR Specialist) 04-2008 to 06-2011
Verify primary sourcing by contacting medical schools, post graduate training programs, previous employment, and licensing boards for verification. Maintain knowledge of credentialing guidelines for various locations. Maintain credentialing records; ensuring that providers have submitted all credentials prior to expiration. Perform monthly internal audits on credentialing and re-credentialing files for accuracy and compliance with Credentialing Policies and Procedures. Accurate data entry of credentialing information into the database. Ensure compliance with NCQA, Joint Commission and TDI credentialing guidelines. Facilitate credentialing committee activities. Claims resolution. ICD -10 training, 5010 training, coding. Follow state and federal law; NCQA standards. Ran many reports including AMA, NPDB and numerous others.
DeTar Hospital, (Admitting Clerk) 05-2010 to 03 – 2011
Interview incoming patient or representative and enter information required for admission into computer to obtain and record name, address, age, religion, persons to notify in case of emergency, attending physician, and individual or insurance company responsible for payment of bill. Enter patient admitting information into computer and route printed copy to designated department. Obtains signed statement from patient to protect hospital's interests. Compile data for occupancy and census records. Represent hospital as the focal point for all initial communications. Provide excellent customer service. Verify insurance effective date and coverage. Screen patients to determine eligibility for low income assistance.
Felton Online Training, (Office Manager) 11-05to 03-2008
Made effective plans for reaching global customers through networking. Directed sales team for the online promotion of product. Designed websites for advertising and sales development. Developed advertising programs and exceeding customer territory. Processed new students to participate in the trading program. Conducted weekly webinars to promote sales. Provided students with excellent service. Performed monthly sales reports. Distributed mass emails to individuals promoting our online classes.
Century 21 Bay Reef Realty, (Leasing Agent) 11-2004 to 3-2008
Meet and qualify all prospective residents and obtain necessary guest card information.
Show prospective residents the models and units available for rent.
Take applications for rental, accept rental deposits, and process applications for approval procedure. Answer telephone and Internet inquires providing information in response to rental inquiries. Make follow-up calls and e-mail responses as necessary.
Assist in the lease renewal process performing duties as assigned by the General Manager or Assistant Manager. Help maintain the rental office, models and show apartments at all times.
P.I.C, (Re Employment Advisor) 6-87 to 10-05
Interact with the registered job seekers to identify their career needs and demands from prospective jobs. Sort out the jobs relevant to the job seekers career graph and interests and forward them for job seekers reference. Assist the job seeker in making sound career decisions and choosing the most appropriate job opportunity. Provide special guidance for job seekers changing their career field, returning to work after a break or those having diverse job experiences. Inform the job seekers about the future job opportunities and provide them with information on returning to school.
Education
Shawnee State University – Portsmouth, Ohio (Business, no degree)
Shawnee State University - Portsmouth, Ohio (E.M.T Certificate)
Bucyrus High School - Bucyrus, Ohio (High School Diploma)
References
Available upon request
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