Administrative Assistant Customer Service

Laura M. Gau

***** ********* **** * ******, MN **327 612-***-**** *******@*****.***

Experience

Covidien

Marketing/Marcomm Communications

Congress Administrative Specialist/Consultant

December 2011- March 2012

This was a temporary contract position while individual was out on maternity leave. Primary responsibilities included daily support to the congress team and manager regarding all logistics for upcoming tradeshows and events.

• Provide day-to-day support to the congress manager for budgets, scheduling meetings, expenses and travel arrangements.

• Manage expense reports and travel arrangements on the concur system

• Managed and ordered all products and literature from customer service that was needed for upcoming events.

• Coordinate sales, marketing and educational events within and outside of tradeshows including venue selection, contract negotiation, catering, travel, audiovisual, and entertainment

• Managed and maintained all of the communications between the registration site and exhibit house (EMMA and Display Works) to ensure accurate distribution of registration, emails, confirmations and surveys for both tradeshows and other events. Maintain all of the branding standards that are required on all internal and external documentation

Nonin Medical

Corporate Communications

Executive Administrative Associate

March 2011 – November 2011

Provide administrative support to the following individuals and departments along with support to meetings, events and tradeshows.

• Support and manage the Director of communications, tradeshow specialist and graphic designers

• Support the VP of Regional Oximetry and the VP of Ehealth.

• Schedule meetings and maintain calendars which include traveling, and in-house meetings and events

• Assist with expense reports and travel arrangements on the concur system

• Managed and ordered all products and literature from customer service that was needed for upcoming events.

Boston Scientific Corporation

Cardiovascular Division

Executive Administrative Assistant/Marketing/Sales

January 1999 – April 2010

Provide support to the VP of Emerging Technologies, VP of Sales, Director and Managers of Corporate Communications.

• Assist the sales training department with all of the training programs with the sales team.

• Responsible for all coordination of the new hire packets that is sent out to the new hires within marketing and sales department.

• Participated in and coordinated the New Product Development meetings by managing the agenda for each meeting, creating PPT presentations and sending out follow-up action items.

• Supported the Medical Education group managed the logistics for training programs including coordinating travel, A/V, catering, site selection, contract negotiation and sending out certifications post-program.

• Maintain and update monthly and yearly event calendar.

• Coordinate sales, marketing and educational events within and outside of tradeshows including venue selection, contract negotiation, catering, travel, audiovisual, and entertainment.

• Managed the onsite logistics for all of the Meet and Greet meetings at various locations.

Cargill Incorporated

International Human Resource Executive Administrative Assistant

May 1995 – December 1998

Law Department/Records Management Specialist / Administrative Assistant II

April 1988 – May 1995

Poultry Products Department/Human Resources Administrative Assistant I

February 1984 – April 1988

Education

• North Hennepin Community College - Microsoft 2010 Intermediate Certificate Program Jan 2011

• North Hennepin Community College – Adobe Photoshop I & II Certificate Program – Oct 2010

• North Hennepin Community College – Microsoft 2007 Advanced Certificate Program – Sept 2010

• North Hennepin Community College - Professional Communications Certificate Program – May 2006

• North Hennepin Community College – Professional Admin Assist Certificate Program – May 2004

• Minnesota School of Business – Business– May 1982

Computer Skills & Programs

Proficient in Microsoft Office programs including Word, Excel, PowerPoint, Outlook, Access and Adobe Photoshop I and II and Visio.

MyEmma, Quickbase, Kroon’s Time Keeper, PeopleSoft, Survey Monkey, Concur and American Express invoices and expense reporting

Memberships

• MN Chapter of the Meeting Professionals International (MPI)

• Exhibitor Tradeshow CTSM going through the CTSM program

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