Medical Adminstrative Assistant
Resume:
Ykeshia Williams
***************@*****.***
Dallas, TX 75243
OBJECTIVE
Seeking a position with a growing organization to make a positive impact on revenues and experience long term career growth in the medical field utilizing my educational skills and knowledge to become a valued asset to the company.
QUALIFICATIONS AND CERTIFICATIONS
OSHA/HIPAA Training
Cardiopulmonary Resuscitation, (02/2013)
Medisoft Billing Software
Medical Office Skills
Obtaining and Recording Vital Signs
Insurance Verification
Charting, Documentation and Patient Education
Able to multi-task
Conflict Management Skills
Microsoft Office, Outlook and Lotus
Great Time Management Skills
EDUCATION
Everest College, Dallas, TX 10/2011
Medical Administrative Assistant, Diploma
GPA: 3.86 President’s List Award
Richard M. Daley College, Chicago, IL
General Equivalency Diploma
MEDICAL EXTERNSHIP
Advanced Wellness & Weight Loss Center, Dallas, TX 08/2011-10/2011
Medical Administrative Assistant Extern
• Verified a minimum of 15 patient insurance information daily, with various companies to maintain accurate information for the facility
• Obtained vital signs and assisted patients with therapy
• Scheduled walk-in, new patient appointments and follow-up visits
• Collected balances from patients, co-pays,
• Compiled list of all patient contacts for the company database
EMPLOYMENT EXPERIENCE
Brinks Incorporated, Coppell, TX 03/2008-10/2010 Customer Service Representative
• Trained new hire manager on company software system utilized by our facility
• Maintained accurate records of customer interactions and transactions by recording details of inquiries, complaints, and comments, as well as actions taken
• Contacted customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments
• Referred unresolved customer grievances to designated departments for further investigation
• Obtained and examined all relevant information to assess validity of complaints and to determine possible cause
Delta Dallas Staffing, Dallas, TX 04/2006-06/2007
Customer Service Representative
• Created, compiled, sorted and verified the accuracy of customer data before entering into the system
• Provided excellent customer service to consumers and coached clients on product awareness
• Compared data with source documents and re-entered data in company’s verification system to detect
errors
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