Customer Service Administrative Assistant

Lisa De Leon

**** *. **** ***** **. Phoenix, AZ *5014 623-***-**** E-mail: ***************@*****.***

Qualifications Summary

Experienced working in fast paced environments which demand strong organizational, technical, and interpersonal skills. Trustworthy, ethical, committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detail oriented and resourceful in completing projects; able to multi-task effectively. With over 17 years of experience, my capabilities include: Customer Service and Client Relations Accounts Payable and Receivable Administrative duties and general Accounting Computer and Office

Equipment Operations

Experienced Highlights Administrative Support, Customer Service Performed administrative and secretarial support functions for the general office of several large corporations. Effective Problems solving skills. Coordinated and managed multiple priorities and projects. Provided discreet secretarial and reception services. Assisted with general accounting functions; maintained journals and handled A/P and A/R. Provided telephone support; investigated and resolved billing problems.

Trained and supervised part-time staff and full time staff. Performed payroll duties. Demonstrated ability to maintain composure and work efficiently in a fast paced environment. Responsible for answering, transferring and announcing on a 9 line phone system.

Work History

Rooter 2000 Plumbing and Drain, The Arizona Green Plumbers February 2010 to February 2011

Scheduling service and maintenance calls for Plumbing Technicians. Communicate with Technicians and customers via phone, fax,computer and pager. Escalate exceptions to supervisors and keep them informed of progress or problems. Monitor dispatch board and take action relative to various items. Manage all aspects of the Technician's day; work closely with the supervisor and manager to resolve (update dispatch board with leave (vacation, sick, etc), maintain and update workload, resolve

scheduling conflicts). Monitors the status of service calls. Entering invoices and deposits. Also responsible for collections, answering phones, scheduling water conservation seminars and water heater seminars. Establishing new accounts.

McCarthy Holthus and Levine-- February 2009-August 2009

Legal Assistant to Matthew Silverman, Esq. Managed between 100-200 files a day open to close. My duties included: billing (all aspects); calendaring hearing dates; filing pleadings including Complaints, Writs, Summons, etc.; preparation of personal property letters; direct contact with county Sheriff's offices; direct contact with clients; large volume of calls

daily. Computer systems used: Word, IDS, Outlook, Hot Docs, Time Matters.

Maricopa County Sheriff’s Office -- April 2004-June 2006

Administrative assistant in Scientific Analysis unit, also know as the Crime Lab Unit. I performed general office duties such as answering phones and filing. Labeling and filing all Maricopa County Crime Scene photos. Filling requests for Crime Scene photos from the Maricopa County Sheriff’s office Legal Liaison and the Maricopa County Attorney’s office. Ordering and

keeping stock of office supplies.

Orco Construction Supply -- 1994-1998 Administrative Assistant. Inventory control. Maintaining stock for the Phoenix branch location. Entailed daily counts of specific items in 10,000 square foot warehouse. Purchasing Agent. Purchasing and maintaining inventory for several of our West Coast branches. These branches included; Arizona , California , Utah, Oregon , Washington and Nevada . Customer service and Customer account maintenance. Accounts payable and Accounts Receivable. Responsible for running credit checks on new accounts, establishing new clients’ credit line. Conducted monthly billing and was responsible for implementing liens on accounts that were 90 days past due. Conducted numerous general office duties.

Tri-Corp Marketing -- 1990-1994 Front Office Assistant Manager.

Responsible for numerous general office tasks such as answering 6 line phone system, data entry, filing and making daily deposits. Customer service and sales. Establishing and maintaining new accounts. Accounts payable and accounts receivable. Warehouse duties included; filing orders and shipping orders and making sure this was done in a timely manner. Maintaining inventory and making sure warehouse was stocked. Promoted rapidly from front desk clerk to office manager.

Education Bachelor of Science, Administration of Justice, Arizona State University , 2002.

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