Customer Service/Administrative Assistant/Legal Assistant
Resume:
P A T R I C I A A. C L A R K
*******************@*****.***
Objective:
To obtain a position where my skills can be utilized in customer service
Summary of Qualifications:
Responsible and trustworthy with a strong, customer service oriented, can-do attitude. A highly motivated, energetic, and resourceful while possessing excellent communication skills environment. I specialize in problem solving & conflict resolution.
Relevant Skills:
10+ cumulative years of customer service, administration & legal, type 75+ WPM/professional telephone demeanor/people & service orientated, customer focused, detail oriented, adept with technology & office equipment, computer literate
(MS Word, Word Perfect, Excel, Power Point, Outlook Express, Access, QuickBooks Pro, Peachtree, PC Doc’s);
familiar with up/down loading to FTP site, home/office set-up
Employment Summary:
Customer Service/Administrative Assistant/Legal Assistant; Premier, Spherion & Randstad; Phoenix, AZ (09/01 – 05/10)
- Maintained Executive VP and Sr. Managing Directors calendar/schedules and cancellations
- Answered and directed incoming calls; inquiries and provided receptionist relief
- Organized group events; coordinated meetings; and handled conference room set-up, etc.
- Provided Customer solutions to vendors re disputes; billing errors and established client relationships
- Placed inbound/outbound calls to manufacturers re: products, price checks, and shipment dates
- Tracked products status; deliverables, cancellations, re-orders, cancellations, via data entry,
- Exceptional communication; listening and liaison skills
- Effective and accurate decision-making skills
- Screened internal/external correspondence; emails, voice mails, routed appropriately
Legal Secretary-Bradford Staff; S.F., CA (08/90-12/98)
- Maintained day-to-day operation of small law practices
- Areas include workers' compensation, personal injury, estate planning and civil litigation
- Calendared deadlines, scheduled depositions, set-up medical examinations and research information
- Prepared court filings; drafted discovery, compiled medical chronologies and witness booklets
- Client relations included the courts; judges, attorneys, experts and clients
- Coordinated travel, processed expense reimbursements, processed A/P-A/R, scheduled conferences
Legal Secretary–Office Manager - Fouke, Wertsch & Hayes; S.F., CA (02/85-06/90)
- Maintained operation of estate planning firm
- Calendaring; processed court filings, composed and drafted various legal documents; wills, trusts
- Heavy interactions with courts; opposition, clients, investment brokers and banking institutions
- Processed purchases of office supplies; analyzed supply requisitions; generated monthly billing reports and maintained on-
site/off-site storage facilities
- Maintained firm banking; reconciled bank statements, processed billing; A/P-A/R, general ledger, invoicing, collections,
prepared individual taxes and bookkeeping and resolved disputes with vendors
- Supervised and trained summer law clerks and support staff
Construction Secretary-Admin. Assistant - Converse Consultants; S. F., CA (01/81-02/85)
- Supported Senior VP, General Manager, Site Engineers and on-site staff
- Office management of copier, fax & repair, postage meter, telephone system
- Maintained petty cash funds, ordered business cards, letterhead and office supplies
- Completed banking; statement reconciliation, A/P-A/R; billing, expense allowances, generated reports
- Maintained calendars of VP, Directors, and field engineers along with maps, distributed project reports, mail and scheduled site
inspections
- Processed new hires; up-dated and maintained employee forms; including I-9’s and personnel records
- Time keeper for engineers, employees; sick leave and vacations
REFERENCES PROVIDED UPON REQUEST
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