Customer Service Manager

Virgilia Jayoma-Bumaya

Fatima, Catungawan Sur

Guindulman, Bohol

Mobile Number: +639*********

Email Address: j29ziu@r.postjobfree.com

Career Objective:

Seeking for a more challenging position to enhance professional and personal growth and would like to join a reputable company where my education and experiences can be fully utilized to our mutual benefits especially in the field of business.

Qualifications:

Excellent Typing Skills

Computer Skills: Intermediate skills in Microsoft Office and Internet

Possess knowledge of excellent record maintenance and filing techniques

Highly organized and detail oriented

Strong organization and time management

Excellent Customer Service and Interpersonal Skills

Stress Tolerance

Very good verbal and written communication skills

Can work with less supervision, willing to be trained

Language skills: Cebuano, Filipino, English

Knows Basic Accounting and Bookeepping

Work Experiences:

Regional Bookkeeper

Fastcargo Logistics Company

3/F Mitsubishi Bldg

M.C. Briones Hi-way, Maguikay, Mandaue City

October 1, 2010 to present

Duties and Responsibilities:

1. Review and record the revenue and expenses of agency locations based on the Agency Liquidation Report (ALR) submitted by the agent on a weekly basis.

2. Ensure continuous compliance of accounting and auditing principles and standards

3. Review the credibility and accuracy of Financial records by checking and reconciling interrelated accounts

4. Follow-up and ensure the submission of the agents’ monthly Financial Statements on or before the 10th of the following month.

5. Prepare and provide special financial reports that maybe required by the Branch Manager, Regional Finance Manager, Area Manager, Corporate Finance and Top Management for decision making

6. Ensure that accounting files and records are systematically and completely filed.

7. Coordinate with HO on the government requirements compliance (VAT, ITW, etc.)

8. Coordinate with agents on their financial issues and concerns.

Branch Staff Teller/ Appraiser/ Assistant Branch Manager

M.Lhuillier Group of Companies

Guindulman, Bohol, Philippines

December 2006 to April 2010

Duties and Responsibilities:

1. Assume the responsibilities of Branch Manager in the absence of the BM.

2. Shall primarily be the cashier and encoder of the branch.

3. Responsible for appraising & testing of jewelleries and appliances offered for pawn.

4. In-charge of transport cash requested by branches and/ or withdrawing of cash from the depository banks.

5. Primarily responsible for safekeeping of cash and monitoring of denominations for convenience in cash transactions.

6. Upload reports to Management Information System.

7. Journalize daily transactions or supervise journalizing of daily transactions.

8. Responsible for the monitoring of office supplies needed in the branch.

9. Keep track of all expenses incurred in the branch.

10. Operates money transfer transactions such as Kwarta Padala, Western Union and other remittances from abroad.

11. Vault Custodian.

12. Makes monthly comparative reports.

Customer Service Associate

LBC Express, Inc.

Cebu City, Philippines

January 2006 to November 2006

Duties and Responsibilities:

1. In-charge in making monthly billing statement for our corporate clients.

2. Received calls and messages.

3. Attends to customers’ needs and inquiries.

4. Transacts incoming and outgoing local and international shipments.

Encoder (Summer Job)

Alturas Group of Companies

Tagbilaran City, Bohol, Philippines

April 2005 to June 2005

Duties and Responsibilities:

1. Monitors Daily Stock Situation Report.

2. Records incoming and outgoing stocks for inventory report.

Training/ Seminar Attended:

Customer Service Seminar

ML-Tagbilaran Branch Conference Hall

March 13-14, 2008

Western Union First Line Ambassador Seminar

ML-Tagbilaran Branch Conference Hall

Tagbilaran City, Bohol

March 11-12, 2008

Basic Jewelry-Watch Appraisal Seminar

ML-Tagbilaran Branch Conference Hall,

Tagbilaran City, Bohol

February 18-23, 2008

Leadership Training Seminar

Holy Name University Multi-media Center

Tagbilaran City, Bohol, Philippines

August 30-31, 2003

Organizational Involvement:

President: Campus Ministry – Mission Club

Holy Name University

2004-2005

Member: Campus Ministry – Student Catholic Action

Holy Name University

2002 to present

Adviser: Parish Youth Ministry

Our Lady of Consolation Parish

Guindulman, Bohol

2009-2010

Personal Data:

Age/Sex /Status: 28 y/o, Female, Married

Height: 5’0

Weight: 143 lbs

Date of Birth: 04 January 1984

Place of Birth: Guindulman, Bohol, Philippines

Religion: Christian-Catholic

Educational Background:

Degree: Bachelor of Science in Commerce

Major in Management

Tertiary Level Holy Name University

October 2005 Tagbilaran City, Philippines

Vocational Course Business Application Software Windows & MS office

June 18-July 16, 2005 AMA Computer Learning Center

Tagbilaran City, Bohol, Philippines

Secondary Level Catungawan High School

March 2000 Catungawan, Guindulman, Bohol, Philippines

1st Honorable Mention

References:

Mr. Desiderio Boyles

Area Manager – Bohol I

M.Lhuillier Phils., Inc.

Tel. No. (006***-***-****

Cherrylou Ybanez

HR Dev’t & Training Specialist

Fastcargo Logistics Company

Mobile No. 092********

Karyl Fritz Lahoy-Colarines

Finance Analyst

Fastcargo Logistics Corporation-Head Office

Briones Hi-way, Maguikay

Mandaue City, Cebu

Mobile No. 092********

I hereby certify upon my honor that all facts and information indicated herein are true and correct to the best of my knowledge.

VIRGILIA JAYOMA-BUMAYA

Applicant

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