Administrative Assistant Customer Service
Resume:
Kenitra D. Baker
Detroit, MI 48221
******@*****.***
CAREER SUMMARY
Energetic and honest individual seeking a full time position with a progressive company, that would allow me the opportunity to utilize my administrative, computer operation, and communication skills. I am a hard worker, motivated, extremely detailed oriented, and very dependable.
WORK EXPERIENCE
Medical Administrative Assistant/Extern Detroit Medical Group, Detroit, MI 05/12-06/12
• Scheduled appointments, answered incoming calls, took messages, verified insurance, completed patient check in/check out, handled any inquiries of the patients.
Janitor Employee Services Leasing, LLC, Southfield, MI 07/10-08/10
• Cleaned and sanitized all restrooms. Restocked all necessary items for patrons of the facility.
Telemarketer Insight Teleservices, Inc., Southfield, MI 03/08-07/08
• Made outbound and inbound calls for donations for different foundations. Obtained information from customers including name, address, and payment type.
Independent Contractor K & M Marketing, Inc., Southfield, MI 08/07-11/07
• Signed up qualified candidates for home healthcare services. Explained products, prices and services to the customers.
Office Assistant Soft Touch Painting, Inc., Detroit, MI 10/06-07/07
• Answered phones, took messages, filing, scheduled meetings for the manager. Completed weekly payroll and Accounts Payable/Accounts Receivable.
EDUCATION
Greater Horizon Training Institute Detroit, MI Medical Administrative Assistant 06/12
University of Detroit Mercy Detroit, MI Major: English, Degree Pending
Osborn High School Detroit, MI General Studies Diploma 06/99
SKILLS, ACHIEVEMENTS AND VOLUNTEER WORK
Skills: Typing speed: 60 wpm. Can operate Microsoft Word, Excel, PowerPoint, and QuickBooks Pro. Administrative skills including filing, faxing, answering phones, and taking messages. Excellent written and verbal communication skills and customer service skills. Achievements: Received a Certificate of Completion in the Medical Administrative Assistant training program from Greater Horizon Training Institute in June 2012. Volunteer Work: The Salvation Army Detroit Grandale Corps: Maintenance worker from December 2011-February 2012.
References available upon request
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