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Help Desk/Customer Service Specialist

Location:
Morgan Hill, CA, 95037
Salary:
$15-$20 per hour
Posted:
November 20, 2012

Contact this candidate

Resume:

Robert Mehe'ula

**** ****** ******

Morgan Hill, CA 95037

408-***-****

j1k9t4@r.postjobfree.com

Qualifications______________________________________________________________

________

I am a highly motivated individual with impeccable communication skills and

superior organizational capabilities with the ability to work both

independently and as a team member. I possesses excellent written and

verbal communication skills. I am proficient with the Microsoft Office

suite of products and also have experience using Dreamweaver web design

software. My past work experience has also given me excellent

interpersonal and public relations skills.

EDUCATION___________________________________________________________________

______

OCC 198 Ground- Officer Candidates School (United States Marine

Corps) 2008

Bachelor of Arts in Political Science (2007) - University of Hawai'i at

M?noa

AFFILIATIONS/ACCOMPLISHMENTS________________________________________________

___

Phi Beta Kappa

Golden Key Honor Society

University of Hawai'i Dean's List

Completed the California Basic Educational Skills Test

Completed California Subject Examinations for Teachers- Single Subject-

Social Sciences subtests 1, 2, 3

EXPERIENCE__________________________________________________________________

______

February 2012-September 2012 Elephant Bar Campbell, CA

Host/Take Out Specialist

Warmly greet and guide customers to their tables

Answer phones for table reservations and general inquiry

Manage table seating plans

Prepared the restaurant to open for daily business

June 2011-January 2012 Unwined Wine Bar and Shop San Jose,

CA

Bartender/Retail Associate

Professionally serve wine and food to restaurant patrons

Restock wine shelves in the shop and make a daily inventory report of all

merchandise sold in the shop

Handle retail sales transactions of wine bottles purchased in the shop

Aug. 2010-Feb. 2011 Cisco Systems (via SigmaNet) Milpitas,

CA

Lab Admin

Install new lab equipment such as routers, servers, and power switches as

well as ensuring all said equipment was properly wired and running

Build new computers to be given to engineers

Performed IT HelpDesk duties for software and network engineers

Transport equipment by car between different buildings on the Cisco campus

Aug. 2008-July 2009 Notre Dame High School

San Jose, CA

IT Helpdesk/Substitute Teacher

Troubleshot errors with Windows XP, Microsoft Office and other software

Ensured all school software was current by applying updates and installing

newer versions of outdated software

Maintained the school's online help ticket system

Replaced broken computer hardware

Maintained printers and fax machines

Assisted the web design teacher in instructing students how to create web

pages

May 2008-Aug. 2008 United States Marine Corps

Quantico, VA

Officer Candidate

Trained to lead an infantry platoon of Marines

Became proficient in close order drill

Aug. 2007-May 2008 Notre Dame High School San

Jose, CA

Campus Security/Maintenance Assistant

Professionally patrolled the entirety of the campus to ensure student and

faculty safety

Directed and supervised parking lot traffic

Assisted maintenance crew with repair and building projects around the

campus

May 2005-Oct. 2005 Gordon Biersch Brewery Restaurant

Honolulu, HI

Host/Bus Person/Bar Back

Handled sales transactions for merchandise at the restaurant gift shop

Professionally greeted and guided customers to their tables

Answered phones for table reservations and general inquiry

Managed table floor plans

Efficiently bused tables

Prepared prepare the restaurant to open for daily business

Helped clean up and put away all tables and chairs upon closing

Assisted bartender by cleaning glasses, ensuring alcohol inventory was

always filled, and cutting fruit for use in drinks

Summer 2004 Outback Steakhouse San

Jose, CA

Host/Bus Person/Food Expo

Warmly greeted and guided customers to their tables

Answered phones for table reservations and general inquiry

Managed table seating plans

Efficiently bused tables

Prepared the restaurant to open for daily business

Helped clean up and put away all tables and chairs upon closing

Delivered food to tables

CHARACTER

TRAITS_________________________________________________________________

Positive disposition

Excellent organizational, interpersonal and communication skills

Punctual and dependable

Highly disciplined



Contact this candidate