Engineer Project

ANDREW OTHEN

** ****** *******,

Hamstreet,

Kent.

TN26 2HB

*********@*******.***

Nationality: British Availability: 1 Month

Date of Birth: 10th August 1970 Preferred Locations: Commutable

Marital Status: Married, 2 Children. Languages: French

Driving License: Yes Car Owner Yes

Career Overview

Historically a Field Service Engineer with a strong technical understanding and excellent communication skills. A very competent IT project engineer and proven technical service manager who has managed and mentored both support and field based personnel.

Possessing developed skills that have been gained through establishing and developing full IT projects, networks and infrastructures from initial conception to completion. Experience covers customer liaison, design, testing to successful implementation within budget, scope, timescales and process limitations. Extensive LAN, WAN, Hardware, Software experience. Working cross-functionally within a customer focused, multi-site environment, maintaining the delivery of IT services and technology projects. Up-to-date on IT developments.

For the last seven years has worked in the healthcare industry as a PACS specialist. Has a track record of delivering internal and external projects, such as a company wide transition to Active Directory, adoption and continual improvement of ITIL best practices and the introduction of KPIs for support staff.

Skill Set

Operating Systems & Desktop:

Active Directory

MS Exchange

MS Office – General, 2000, XP, 2003, 2007

Outlook, PowerPoint, Excel, Word

Unix – General, HP-UX, Shell Scripts

Veritas NetBackup, Backup Exec

VM Ware, VPN

Windows – NT, 2000, 2003, XP, Vista

Windows Server – NT, 2000, 2003, 2008

Healthcare Informatics

Sectra PACS, Sectra RIS

Philips EasyRIS, EasyLink

DICOM

HL7

N3

Methodologies & Project Management:

ITIL

MS Project

Networking:

DNS

LAN

TCP/IP

WAN

RDBMS & MIS:

BI Reporting - General

Data Warehousing - General

Oracle – General, PL/SQL

SQL

SQLServer – General, Database Development

Software Development:

Access

C#, C++

Java

SharePoint / Moss

Visual Basic

Web & Internet:

IIS

MySQL

HTML, HTA, JavaScript, PHP, XML

Qualifications

BSc (Hon’s) Computer Science (2:1) - Studied at Wolverhampton University.

GCSE’s 7, including Maths, English and Computer Studies.

Training courses

• MCSE on Windows 2003 Server • ITIL Foundation Training

• Zetafax EPS. • Supporting Personal Computers

• Formscape Developers Course • Microsoft Clustering (Learning Tree)

• IBM Authorised Engineers course • Active Directory (Learning Tree)

Employment History

Company Sectra Medical Systems UK

Position Senior Project Engineer

Dates July 2008 - date

Currently working exclusively on the London i200 project, where I have been heavily involved in a number of tasks including the connection to a centralised archive (MIA), the central PACS Exchange project, upgrade of the upgrade procedure and the restructuring of the network backbone. I have been lead engineer on the v11.4 upgrade process and have been very involved in the introduction of the PACS monitoring tool; PACS Guard.

I also work on modality connections and troubleshooting, and have helped rewrite the documentation for this process. I devised and documented the process for connecting to a remote company to enable remote reporting by a third party company; Burnbank.

Additionally, I deal with the escalated problem calls and tend to be the “company face” in London for those issues that need extra attention.

Company Philips Medical Systems

Position Business Line Specialist / Team Leader

Dates December 2004 – July 2008

Team Leader – (July 2006 – July 2008)

I took upon the role of managing the UK based HIT engineers within the UK and Ireland. I managed their time and planned their future availability. I was heavily involved in the recruitment and interviewing of engineers, as well as planning and implementing induction courses. Another aspect of this role is to manage the Incident and Problem managers who work closely with the service desk. The role also means I have control of the internal and external training planning for all engineers. I also plan and present quarterly meetings.

Business Line Specialist – (Dec 2004 – July 2006)

Took on the BLS role, which gave me the opportunity to look at different aspects of the department. Aspects of this role include ensuring the applications run in accordance to the separate SLA’s. It’s a role the where I look into the security of systems. I ensure that all systems are available, in accordance to the accepted and agreed availability levels. I acted as an escalation point for all reported incidents where the service desk needs assistance. The role was also concerned with planning the future capacity of systems.

One major project was to help with the adoption of ITIL throughout the service team, creating process documentation and employing the ITIL resources we required.

The Specialist role allows me to share information with engineers and with clients, and often required me to attend project meetings to advise from a technical perspective.

Company Cityspace Limited

Position Network Manager

Dates March 2003 – December 2004

Overall responsibility, not only for day to day running of all internal networks and telecommunications, but also running key projects. Recent key projects include planning and installation of software to allow staff to receive e-mails onto mobile devices, anti-spam filtering on servers, web content filtering and restructure of network backbone.

Moved company from Windows 2000 to Windows XP, upgraded all internal machines to Office 2003 and implemented Microsoft Server 2003 with Active Directory.

Key to restructuring of file management, backup rescheduling and increasing network speeds.

Company Morr Ltd

Position Network Engineer (projects).

Dates March 2002 – March 2003

Duties here included the support of all overseas accounts, and some based in the UK. Extensive support of Windows 2000 server, SBS and NT servers in English and French. Installation and support of a 125 user network based in Paris, using active directory and exchange 2000, connected to other European offices by WAN. Support networks of both Windows 2000 and XP workstations. Exposure to Veritas Backup Exec and Symantec anti-virus. Also a large proportion of time spent creating and maintaining websites. Support remotely using VPN technology. Also main engineer for Zetafax installations.

Achievements

• Sat on the Board to review the B.Sc. Computer Science Degree Scheme and the Business and Information Technology Degree Scheme on its fifth year review.

• Involved with the representation of the students in non-academic affairs, as a representative present on the monthly university review meetings.

• Managed and implemented project to migrate CitySpace to an Active Directory environment.

• Suggested and implemented the use of SharePoint at Sectra UK.

Interests and activities

Skiing, reading, cycling, golf and swimming.

References available on request.

Contact this candidate