Customer Service Human Resources

**** * ********* **, ******, UT ***** • (***) *** - 1072 (801) 982 – 9795

• *********@*****.*** ********@*********.***

Felipe Rivera

Objective

To use my skills and abilities to work with cross-functional teams in a result-oriented environment where my experience will make me a valuable addition to any company.

Experience

2002 - Present CORP OF THE PRESIDING BISHOP –

PRINTING DIVISION Salt LakeCity, UT. USA

Mechanical Repairman/Predictive Maintenance Tech

 Developed a natural ability for solve problems.

 Learned how to manage several task at the same time.

 Developed a Predictive Maintenance program starting from cero.

 I obtained a letter from SDT Ultrasound’s CEO for the best ultrasound program of the year in 2008 as part of my Predictive Maintenance Program

 I have saved corrective maintenance costs, with Infrared Inspections, Vibration analysis, Ultrasound analysis and Oil Analysis

CERTIFICATIONS:

 Vibration Analyst Level I by MOBIUS INSTITUTE

 Level 1Airborne and Structure Borne Ultrasound Inspector by SDT

 Level I Thermographer by ITC

 Balemaster Maintain/Operator

2000 - 2002 OTIS ELEVATORS México, DF. Mexico

INTALLATION SUPERVISOR / FIELD PROCESS ENGINEER

 Helped to develop, introduce and install several elevators called GeN2.

 Supervised the installation process of Hydraulic and Passenger Elevators.

 Developed a General Installation Handbook for GeN2 and Passenger Elevators.

 Implemented technical training for supervisors, managers and installation workers about GeN2.

 Established times and methods protocols for different elevators.

 Trained 250 hours in Industrial Safety

1991 - 2000 FEDERAL GOVERNMENT –

HUMAN RESOURCES OFFICE Pachuca, Hgo. Mexico

Office Manager

 Worked in finance department for 4 years

 Developed a new methodology for collections

 Managed accounts receivable for the last 3 years

1988 - 1990 VOLUNTEER SERVICE FOR THE CHURCH OF JESUS CHRIST OF LATTER-DAY SAINTS Mexico City East

EDUCATION

2006 - 2009

UNIVERSITY OF PHOENIX Salt Lake City Ut. USA

Master of Business Administration (MBA)

• GPA 3.77

1994 - 1999 UNIVERSIDAD AUTONOMA DE HIDALGO Pachuca, Hgo. Mexico

BS Industrial Engineering (BSIE)

With a Minor in Total Quality Management (TQM)

Other

• Congratulation letter by SDT North America

• Presenting conference at Daytona Beach, FL about PdM Ultrasound Program. Nov.2009.

Other Skills

• Excellent natural ability for customer service

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Project)

• Experience with operating systems such as Windows 2000 and Windows XP

• Knowledge of computer network LAN

• Bilingual: Spanish Native; English fluent

• Fast learner

Contact this candidate