Engineer Service

Sean W. Wright

** ********* **** ****: 724-***-****

Grove City, PA 16127 Cell: 724-***-****

Email: j1g13e@r.postjobfree.com

PROFILE

An experienced Regional Manager with proven results in customer service and field management. Looking for a challenging and rewarding position that will fully utilize my knowledge, skills and abilities.

QUALIFICATIONS SUMMARY

A highly creative, goal oriented professional with a strong work ethic, positive attitude, and excellent problem solving skills.

Committed to customer satisfaction.

A team player, working effectively with all departments, co-workers, and upper management to accomplish goals and objectives.

Excellent communication and presentation skills.

Advanced skills in MS Office applications.

EXPERIENCE

2001 – Present INSTRON – Grove City, PA

Regional Service Manager – Mid-Atlantic Territory (NY, NJ, PA, DE, MD, WV, VA)

• Overall business manager for the region with full P&L responsibility.

• Yearly revenue goals exceeding $3 million.

• Ability to lead and motivate 15 service engineers across 7 states and track activities.

• Communicate effectively both orally and in writing.

• Build service relationships with customers and improve customer satisfaction.

• Negotiate service contracts with customers and prospects.

• Overall knowledge and use of business principles and operations.

• Insure the department procedures and FSE’s are always ISO17025 compliant.

• Manage retention and acquisition programs designed to grow service contracts for year-to-year growth.

• Provide input and direction on marketing and promotion of services.

• Contribute to the overall strategy and direction of the service organization.

• Promoted from Senior Field Service Engineer

1999 – 2001 INSTRON - Senior Field Service Engineer – Northeast Ohio

• Promoted from Field Service Engineer

1998 – 1999 INSTRON - Field Service Engineer – Northeast Ohio

• Promoted from Associate Field Service Engineer

1997 – 1998 INSTRON - Associate Field Service Engineer – Northeast Ohio

Service Engineer duties include the delivery, installation, troubleshooting, repair, retrofit and preventative maintenance services at customer sites. Deliver higher level training to customers and provide verification/calibration services at customer sites compliant with applicable quality management system / accreditation documents. Travel efficiently to customer sites inside and outside assigned region. When necessary, mentor new hires and act as field technical support for them and document all service activities.

1994 – 1999 OHIO ARMY NATIONAL GUARD - Columbus, OH

Section Sergeant – Signal Support Systems Specialist (31U20)

Responsibilities included managing, training, and evaluation of eight soldiers within assigned section; maintaining, troubleshooting, and repairing communications equipment within the unit. Responsible for section mission planning, implementing, directing, and controlling soldier’s activities.

1995 – 1997 SMITHERS SCIENTIFIC SERVICES - Ravenna, OH

Primary Flatrac II Technician

Consulted with Michelin, Goodyear, Firestone, and General Tire to determine their needs and priorities with respect to tire testing. Maintained testing instruments and data records for Force and Moment testing while also producing reports for customers.

1987 – 1991 UNITED STATES ARMY

Tactical Satellite/Microwave Systems Repair (29M10)

Responsible for troubleshooting equipment and radio systems using technical manuals and schematic diagrams, tools and test measurement diagnostic equipment. Scheduled, prepared and documented equipment maintenance records, which enabled desired goals and promises to be delivered before requested dates. Also served in Operation Desert Shield/Storm (1990-1991).

FORMAL EDUCATION

WALSH UNIVERSITY – Akron, OH

B. A. in Business Management, 2000

* Dean’s List * Cum Laude * G.P.A. 3.57 *

UNIVERSITY OF AKRON - Akron, OH

Completed 3 years towards a Bachelors degree in Electrical Engineering Technology, 1991 – 1995

UNIVERSITY OF WISCONSIN – Madison, WI

ISO 9001:2000 Auditors Training Course, 2001

MILITARY EDUCATION

U.S. ARMY - Camp Ashland, NE

Primary Leadership Development Course, 1997

U.S. ARMY – Fort Gordon, GA

Tactical Satellite/Microwave Systems Repair, 1987 - 88

REFERENCES

Available upon request.

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