Technical Writer
Resume:
Stacey A. Whala
Aurora, Colorado 80012
********@*****.***
Experience
Dean Evans and Associates, Greenwood Village, Colorado, Technical Writer
Wrote User Manuals and Setup Guides for the Development Department’s software product suites and created the accompanying online help for the applications.
CableLabs, Louisville, Colorado, Contract Technical Writer
Created technical white papers and conducted call reporting testing for the Go2Broadband department of CableLabs. As the sole writer for the group, I researched software innovations, interviewed software developers, confirmed information with the business owners, and published documents to external websites.
5280 Solutions/State of Colorado, Denver, Colorado, Contract Technical Writer/Project Manager
Worked with the Department of Revenue's IT Division to research, interview subject matter experts, and create Requests for Proposals and Requests for Service regarding fiscal year-end internal projects. Built project milestones and tracked the division's year-end 2007 accomplishments, concerning hardware/software purchases and professional services/personnel.
The Integrity Group, Denver, Colorado, Contract Project Manager/Editor/Technical Writer
Supervised the work of a technical writer and a production associate to ensure the timely completion of documentation deliverables. Edited all end-user manuals, adhering to the HP style guide. Worked with department-wide new product teams to determine documentation requirements and set release deadlines. Using MS-Project, managed documentation schedule and deliverables for Hewlett Packard workstations and blade servers. Documentation included marketing collateral covers, User Guides, Service Advisories and Bulletins for existing products and new product releases. Created User Guides, online help, and applied HTML coding to new product release documentation for clients including Sun and Baker Hughes.
Aurora Loan Services/Lehman Brothers, Englewood, Colorado, Policy and Procedure Analyst
Working with a beta test team, created User Guides for a proprietary mortgage loan processing software program. Interviewed subject matter experts to verify accuracy of documentation. Created process flows using Visio. Applied the Information Mapping methodology to new product documentation.
Severn Trent Systems, Inc., Houston, Texas, Editor/Technical Writer
Designed and created an online context-sensitive help system for a proprietary utilities measurement and management application. Worked with the technical writing team to create and implement documentation standards. Served as department editor and established corporate communications style guides.
Contractor, Houston, Texas, Contract Technical Writer/Editor, Enron, BISYS, Landata, Compaq Computer Corporation, Amoco, British Gas
Created online context-sensitive help for a proprietary investment management application at Enron Capital Trade and Resources department. Developed internal training manuals for an energy trading application. Incorporated updated information to user manuals for BISYS, a financial software development company. Worked with the programming department and documented new product releases for the mortgage, consumer, and retail banking industries. Served as project manager and editor for the creation and production of user manuals for real estate information systems software. Developed and conducted internal training on computer online help standards. Applied Information Mapping to basic and advanced User Guides. Supervised user analyses by interviewing customers, compiling data, and presenting results to the client company. Researched, created, and edited technical white papers for a support group within the Desktop division. Designed and produced an internal web page to make technical white papers available to engineering groups. As a core-team member, determined ground-floor initiatives and guidelines and developed training for the global corporate Documentum implementation. Provided continual support for Documentum to several groups within the Desktop division. Rewrote numerous training manuals to reflect ISO 9000 compliance specifications for Manufacturing's Spare Parts Processing department. Designed, wrote, and edited geographical mapping, imaging, and database software manuals and procedures guides for the Exploration and Production department. Researched and wrote a mainframe User's Guide for the Exploration and Production department.
Ernst & Young, Houston, Texas, Graphic Artist and Designer/Editor
In the Information Management department, prepared color proposals and presentations that were used as sales and marketing tools for new sales accounts generation. Serving as group Editor, created and implemented Graphics department standards regarding project submissions, revisions, and approvals.
CAD Room, Houston, Texas, Systems Specialist
Sold, installed, and configured graphics software/rendering systems and peripherals to the existing client base of AutoCAD users. As a member of the Graphics Software Sales department, provided all software training with product installations. Supported customers by troubleshooting and correcting applications issues. Presented software graphics and rendering demonstrations at industry trade shows.
Compaq Computer Corporation, Houston, Texas, Technical Writer/Editor
For the Systems Engineering department, produced and edited all technical documentation for field engineers, authorized Compaq computer dealers, and end-users. For the New Products Service department, wrote the authorized computer dealer documentation, which included the Compaq Quick Reference Guide and monthly product advisories and service bulletins.
Education
Bachelor of Arts degree, English, Oklahoma State University, Stillwater, Oklahoma, 1985, Dean's Honor Roll
Member: Boulder Writers Alliance and Society for Technical Communication, Rocky Mountain Region, Chicago Manual of Style, Software Experience: FrameMaker, Interleaf, MS-Word, PageMaker, Ventura Publisher, Visio, MS Project, RoboHelp, FrontPage, Dreamweaver, Arbortext Editor, Documentum, Canvas, CorelDraw, Designer, PowerPoint, Outlook, Access, HTML, XML, DITA (single-source documentation)
Introduction to HTML/Web Page Creation and Design, 1998
Information Mapping Methodology, 1987, 1997
Compaq Computer Corporation 286/386-Based Microcomputer Architecture for Personal Computers, 1987, 1988
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