Customer Service Representative
Resume:
Donna Meree-Green
Cell: 843-***-****
Moncks Corner, SC 29461
**************@*****.***
Summary
Highly experienced Customer Service professional. Able to handle a high
volume of customer calls in a fast-paced environment with minimum
supervision, while maintaining emphasis on the highest quality of consumer
service. Comfortable in interacting with all levels of the organization and
public. Excellent problem solving and negotiating skills. Able to make
decisions independently and quickly with minimal escalations.
Highlights
|Skilled with Microsoft Office Suite |
|Excellent computer skills |
|Excellent verbal and written communication skills |
|Willing to learn |
|Enjoy helping people |
|Reliable, sociable, honest |
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|Accomplishments |
|Customer Service |
|Improved overall office percentages by more than 20% on a monthly |
|basis, exceeding company standards. |
|Received recognition weekly which led to number one office in the |
|state of the company's fiscal year. |
|Improved office efficiency and customer service by overhauling |
|previously haphazard filing system. |
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|Experience |
|Real Estate Sales Assistant |
|05/2011 - Current |
|Sandy Infinger |
|Moncks Corner, SC |
|Data reporting software-Internet based MLS database software |
|Marketing properties |
|Advertising properties |
|Property research |
|Showing properties |
|Data entry |
|Maintaining all records |
|Faxing |
|Replying to emails |
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|Customer Service Representative |
|05/2008 - 07/2009 |
|World Acceptance Corporation |
|Manning, SC |
|Collections |
|Data Entry |
|Inbound and outbound calls |
|Handled large sums of money and deposits daily |
|Kept up with charts, graphs and reports on daily basis |
|Handled customers personal information confidentially |
|Federal and State tax preparation |
|Maintained records and files |
|Inventory control |
|Faxing |
|Processed Payments |
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|Customer Service Representative |
|11/2007 - 05/2008 |
|Sunset Finance |
|Manning, SC |
|Collections |
|Data Entry |
|Inbound and outbound calls |
|Handled large sums of money and deposits daily |
|Kept up with charts, graphs and reports on daily basis |
|Handled customers personal information confidentially |
|Federal and State tax preparation |
|Maintained records and files |
|Inventory |
|Processed Payments |
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|Customer Service Representative |
|07/2007 - 11/2007 |
|Anchor Finance |
|Manning, SC |
|Collections |
|Data Entry |
|Inbound and outbound calls |
|Handled large sums of money and deposits daily |
|Kept up with charts, graphs and reports on daily basis |
|Handled customers personal information confidentially |
|Federal and State tax preparation |
|Maintained records and files |
|Inventory |
|Processed Payments |
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|Manager |
|08/2006 - 04/2007 |
|World Acceptance Corporation |
|Elloree, SC |
|Supervised employee's duties |
|Collections |
|Data Entry |
|Inbound and outbound calls |
|Handled large sums of money and deposits daily |
|Kept up with charts, graphs and reports on daily basis |
|Handled customers personal information confidentially |
|Maintained records and files |
|Inventory |
|Processed Payments |
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|Customer Service Representative |
|02/2001 - 05/2005 |
|World Acceptance Corporation |
|Manning,SC |
|Collections |
|Data Entry |
|Inbound and outbound calls |
|Handled large sums of money and deposits daily |
|Filed, kept up with charts, graphs and reports on daily basis |
|Federal and State tax preparation |
|Handled customers personal information confidentially |
|Maintained records and files |
|Inventory |
|Processed Payments |
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|Education |
|The Charleston Trident Association of Realtors |
|2010 |
|Pre-Licensing Course |
|Certificate |
|Charleston, SC |
|South Carolina Real Estate License |
|American Intercontinental University- Online |
|2010 |
|Human Resource |
|Associates Of Arts |
|3.7 GPA |
|Berkeley High School |
|1994 |
|High School Diploma |
|Moncks Corner, SC |
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Contact this candidate