Customer Service Administrative Assistant

KEY ATTRIBUTES AND SKILLS

• Sound understanding of general accounting principles with working experience in bookkeeping (accounts payable, payroll, daily reporting)

• Outstanding planning, organizational, time-management and prioritization skills resulting in an ability to consistently deliver high-quality results

• Solid background in administrative procedures, including data entry, correspondence management, filing

• Experience in payment processing and inventory control

• Creative and innovative problem-solver who can generate workable solutions

• Well-developed communication skills, ability to foster and sustain effective interpersonal relationships with stakeholders at all levels

• Proficient computer user with expert knowledge of MS Office Suite, FileMaker, and CAPP and ACCPAC accounting software; typing speed of 50+ wpm with high accuracy level

• Productive and focused in high-pressure fast-paced environments

• Strong commitment to continuous learning and professional development with ability to quickly master new skills

• Fluent in English and Russian

EXPERIENCE

Accounts Payable Clerk / Junior Bookkeeper 2008–Dec 2011

GH Capital, Toronto

• Coded, batched, verified and reconciled transactions related to accounts payable

• Maintained accurate records of employee attendance, leave and overtime, and calculated pay and bonus entitlements for 30 staff members with fixed salaries and hourly wages

• Prepared and verified statements of earnings for employees, indicating salaries and deductions; successfully liaised with staff on payroll matters

• Calculated and prepared cheques for payroll and outstanding invoices

• Proactively responded to vendors’ and suppliers’ inquiries, maintaining good customer relations and promptly resolving problems

• Efficiently handled a range of clerical duties, including word processing, maintaining filing and record systems, faxing and photocopying

Administrative Assistant 2006–2008

International Outreach Office for the University of Windsor

Higher-Edge, Toronto

• Classified and coded documents while consistently updating and maintaining the database

• Scanned, photocopied and collated confidential documents for filing and mailing to International Admissions Office

• Efficiently processed correspondence both manually and electronically

Sales Assistant 2006–2007

Norma Reed (Designs for Women), Toronto

• Provided excellent customer service by greeting clients and assisting them with selecting wedding gowns and dresses for special occasions, striving for maximum satisfaction and encouraging return business

• Received and processed cash, credit card and automatic debit payments

• Consistently maintained accurate sales records for inventory control

EDUCATION AND QUALIFICATIONS

Accounting Certificate (on part-time basis) in progress

Seneca College, Toronto

Accounting Basics 1&2 (CGA accredited course)

Intermediate Accounting 1(CGA accredited course)

Intermediate Accounting 2(CGA accredited course)

Systems Studies 2&3 – MS Excel, MS Access, ACCPAC (CGA accredited course)

College English (CGA accredited course)

Economics, Micro & Macro (CGA accredited course)

Mathematics of Finance

Introduction to Marketing

Introduction to Business Administration

REFERENCES

Available upon request

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