Customer Service Manager
Resume:
Carla Allwood
Winnipeg, Manitoba
R3A 0E6
************@*******.***
OBJECTIVE
To pursue a career in organization where my professional experience, knowledge, expertise and well developed attributes can be fully utilized to meet the company’s objectives and to develop personally and professionally within the organization in order to obtain upward mobility.
EDUCATION
Post Graduate Certificate in Food and Nutrition Management
George Brown College , Toronto, Ontario September 2011- May 2012
• Relevant courses: Clinical Nutrition, Food Modification, Physiology, Menu Planning, Labour Relations, Sanitation and Safety, Gerontology
Bachelor Degree in Food Service Management (Honours)
University of Technology, Kingston, Jamaica September 2002 –May 2006
• Relevant courses: Hospitality Law, Marketing, Customer Service, Financial Accounting, International Cuisine, Food & Beverage Management, Hospitality Contracts, Entrepreneurial Skills, Foodservice Management, Food Cost Control
EXPERIENCE
Dietary Manager Trainee (Clinical Placement)
Westpark Extendicare, North York, Ontario Four Weeks
Dietary Manager Trainee (Administrative Placement)
Tendercare Living Centre, Scarborough, Ontario Four Weeks
Banquet Coordinator/Restaurant Supervisor
Knutsford Court Hotel, Kingston, Jamaica May 2008 – July 2010
• 197 room, convention business hotel
• Scheduling and supervising all wait staff within the Food & Beverage Department.
• Organizing and conducting site visits
• Setting up and overseeing on-site and off-site functions and liaise with kitchen and sales to ensure the proper execution of the order.
• Ensuring that quality standards are maintained for all products and services.
Management Training Program
Hyatt Regency Hotel, Miami, Florida December2006–November2007
• 4 Star, 650 room, business hotel
• Training in all hotel departments, with special emphasis in the Food and beverage Department
• Promoted to Banquet Captain with responsibilities for scheduling and supervising staff and overseeing functions.
PROFESSION CERTIFICATIONS
• Food Handlers Certification (ADVANCE .fst)
• Emergency First Aid and CPR
• CSNM Student Membership (Application in process for membership)
• WHMIS Certification
SKILLS
• Problem Solving, Decision Making, Planning and Organizing
• Event Planning & Coordinating
• Experience with Point Click Care, Microsoft Word, Excel, PowerPoint, Webpage Design, Delphi, Squirrel & Adecco.
COMMUNITY SERVICE
Teach the Youth Annual Program
• The University Student Union summer program
• Provide one-on-one tutoring and mentorship for inner-city youths
• Plan Menu and prepare meals for the youths
AWARDS
• School of Hospitality & Tourism Management Senior Lectures Award for Outstanding Leadership, Diligence, Dedication and Citizenship.
• University of Technology, Jamaica, Students’ Union Award for Outstanding contribution for voluntary service, Teach the Youth Annual Programme.
• University of Technology, Jamaica, Students’ Union Award for Outstanding Service Award as School of Hospitality & Tourism Management Student Representative.
REFERENCES
References are available upon request.
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