Customer Service Sales Representative
Resume:
Pamela R. Grant
Apt ****
Aiken, SC 29801
**.*****@*****.***
OBJECTIVE
Full or Part-time employment.
EXPERIENCE
Customer Care/Sales Representative, Knology Broadband; Augusta, GA 2011-Present
Customer Service, Sales and Retention. Responsible for answering incoming calls from new and existing customers to promote Knology’s products and services. Handle slight trouble shooting and billing issues. As well as retain existing customers services. Attentive listening and multi-tasking skills required while assisting customers with their various issues and requests. Telephone and computer based working in a fast paced call center environment.
Administrative Specialist I, Fairwind & Oakfield Apartments – Darby Development; North Charleston, SC 2010-2011
Greet and assist incoming clients and current residents. Taking calls on a multi-line telephone; answering questions about housing, booking interviews and appointments. Assisting maintenance in writing work orders and ensuring that they are getting done in a timely fashion. Maintaining clients files and documents. Conducting weekly inspections of apartments. Taking rent payments. Updating and re-doing office paperwork. Amongst many other tasks.
Telephone Sales Representative, DialAmerica Marketing; North Charleston, SC – 2008-2010
Customer Service Representative and Mentor. Handle customers orders, payments, cancellations, and customer service questions. Assist customers in any issues they may have regarding their accounts or sales. Work with multiple companies providing customer service to their clients/customers. Assisted in credit card payments and transactions.
Sales Associate, Sunglass Hut; North Myrtle Beach, SC – 2007-2007
Customer service and Sales. Took inventory and stocked merchandise. Open and closed store. Work using basic calculator knowledge and cash register knowledge. Money handling experience.
EDUCATION
South Aiken High School, Aiken, SC – High School Diploma, 2002-2006
Coastal Carolina University, Conway, SC – Bachelors Degree in Progress, 2006-2008
Major: Communications Minor: Psychology
Kaplan University, Online – Bachelors Degree in Progress, 2008-Present
Major: Communications/Organizational Communications
SKILLS
Computer proficient in: Word Processing, Desktop Publisher, Microsoft Power Point, Microsoft Word, Microsoft Excel. 62WPM. Communication and Customer Service skills. Money Handling.
REFERRALS
Upon Request
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