Customer Service Representative
Resume:
Rebekah Searcy
P.O. Box ****
Kilgore, Texas ****3
*************@*****.***
A highly motivated, experienced professional, looking to gain acceptance with a reputable financial institution to further my skills and ensure continued growth, both professionally and personally.
DESIRED JOB TYPE: Personal Banker/Accounting
DESIRED STATUS: Full Time
DESIRED LOCATION: Longview, Texas
DESCRIBE YOUR IDEAL JOB: A challenging position in a customer service environment committed to providing excellent customer service with an opportunity to communicate and work with a wide variety of people.
WORK EXPERIENCE:
East Texas Professional Credit Union
Kilgore, Texas
Teller Supervisor
October 9, 2007 to Present
Job Description:
*Responsible for managing a department of 6 tellers including myself.
*Responsible for the scheduling of 10 employees in the branch.
*Fed Cash Order weekly
*ATM balancing and replenishing
*Daily balancing of teller drawer
*Daily balancing of cash vault
*Monthly reports including over/short, theme park, travelers cheques, gift cards
*Worked closely with my manager to run a branch that has over $50 million in assets
COMPANY NAME: City National Bank
COMPANY CITY/STATE: Longview,TX
FORMAL TITLE: Branch Head Teller Supervisor/Personal Banker
START DATE: December 15, 2005
END DATE: August 30, 2007
WORK DESCRIPTION:
Provide excellent customer service through Tellering and New Accounts.
*Opening of new accounts to fit customer needs
*Maintain monthly reports for new and closed DDA and SAV accounts.
*Maintain monthly Safe Deposit Box Reports
*Responsible for maintaining CIP reports.
*Experience with Navigator, Director, Arta, Elan (Transfund), Deluxe
*Teller Line Knowledge (both Lobby and Drive Up)
*Daily balancing of Teller Drawer
*Daily Vault Balancing
*Daily ATM Balancing
*Responsible for check orders through Deluxe
*Provide customers with and array of basic bookeeping needs.
*Notary Public (my commission expires April 23, 2011)
*To help out in any and all areas that need help (quick learner and self motivated)
COMPANY NAME: Dr. Francis J. Tibiletti, M.D./Diagnostic Clinic of Longview
COMPANY CITY/STATE: Longview, TX
FORMAL TITLE: Medical Receptionist
START DATE: May 3, 2002
END DATE: December 20, 2005
WORK DESCRIPTION:
*Responsible for the scheduling of patients.
*Providing great customer service
*Data processing
*Responsible for closing procedures
*Insurance verification
COMPANY NAME: Austin Bank Texas,N.A.
COMPANY CITY/STATE: Longview, TX
FORMAL TITLE: Customer Service Representative/Teller
START DATE: May 1, 2000
END DATE: April 12, 2002
WORK DESCRIPTION:
Provided customer service through tellering and new accounts.
*Responsible for opening and closing procedures.
*Maintained reports for new and closed customer accounts.
*Opened new accounts to fit customer needs.
*Provided hands on experience through Novell and Premier Teller machines.
*One on one customer service through tellering at drive up window and in bank lobby.
*Daily ATM balancing responsibilities.
*Responsible for check orders through Deluxe.
*Daily teller machine balancing.
COMPANY NAME: Bank One, Texas
COMPANY CITY/STATE: Longview, TX
FORMAL TITLE: Teller
START DATE: November 1999
END DATE: May 1, 2000
WORK DESCRIPTION:
Provided customer service through tellering at drive-up window.
*Daily teller machine balancing.
*Provided dual control opening and closing procedures.
*Basic knowledge of products for Cross Selling.
EDUCATION:
SCHOOL NAME: James E. Taylor Senior High School
SCHOOL CITY/STATE: Katy, TX
LEVEL ATTAINED: 12th Grade, Senior Graduate
COMPLETION DATE: May 1996
SCHOOL NAME: Kilgore College
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