Customer Service Sales

832-***-**** • *************@*****.***

STEPHANIE MCBRIDE

OBJECTIVE

Seeking a challenging and responsible position with an established company,

where I may utilize my exceptional customer service, client relation and

management skills.

SUMMARY OF QUALIFICATIONS

- Extensive knowledge of customer satisfaction, human relations and

management

- Posses excellent organizational and multi-tasking skills

- Remarkable ability to communicate effectively, both orally and in writing

- Rapidly resolve client conflicts while maintaining highest level of

customer service

- Ability to maintain professionalism and build good rapport with clients

- Ability to lead and train staff

- Excellent ability to make management/administrative decisions and

judgments

- Highly comfortable and experienced in dealing with high profile clients

- Ability to anticipate executives needs, follow through on all details and

tactfully handle sensitive situations

- Available for travel with little advanced notice for any length of time

- Over 20 years experience in sales and marketing

- Extreme passion for the Beauty Industry

PROFESSIONAL EXPERIENCE

Norma’s Touch

2012 - Present

Salon Manager/Coordinator

- Provided outstanding customer service including a memorable first impression

- Managed cost of operations and ensured highest quality of service

- Created a workable and efficient growth budget

- Created programs to increase revenue

- Responsible for ordering and maintaining salon inventory

- Created and maintained positive vendor relations

- Handles all financial responsibilities for salon and owner

- In charge of all housekeeping and cleanup after facial sessions

- Responsible for all marketing

- Record keeping and bookkeeping

- All QuickBooks entries

- Updated and maintained Constant Contacts

- Created all customer profiles

- Provided daily follow up phone calls and emails

- Handled and resolved all client complaints

- Completed all end-of-day reports

- Increased revenue through retail sales and promotions

- Responsible for all operations related to salon

Wee Wuns Weekday Ministries (Preschool)

2006 - 2010

Families In Action (Administrative/Event Planning Volunteer)

- Organized classroom parties and events

- Provided in-classroom assistance to teachers

- Planned and organized Fall Festivals (largest fund raiser of the year)

- Solicited donations from local business for fund raisers

- Provided clerical/secretarial support for administrative staff

- Solely responsible for organizing and maintaining staff supply room

- Assisted in organizing and running Teacher Appreciation activities

- Provided relief for teacher breaks, meeting and conferences

Regent Plumbing

2006 - 2010

Executive Assistant/Office Manager

- Acted as first point of contact with people outside and inside the organization

- Administrative/secretarial support, resolving and referring

a range of administrative problems and inquiries

- Solely responsible for organizing and maintaining all filing systems

- Provided memorable and professional first impression to all visiting parties

- In charge of all company functions and activities

- Scheduled all meetings and activities including all travel and hotel

accommodations

- Provided hospitality services as requested by upper management

- Composed and distributed inter-departmental memorandums, mail and

proposals ensuring timely delivery

- Provided administrative support to HR department

- Responsible for taking dictation and minutes of meetings

- Provided accounting and marketing assistance

- Responsible for the appearance and maintenance of office

- Managed all front desk operations

- Provided professional and personal assistance to upper management

- Performed all other administrative tasks as requested

Cheryl Keck - KTRK Channel 13

2004-2006

Administrative/Personal Assistant

- Responsible for organizing and maintaining diaries and making

appointments

- Performs tasks like briefing papers, producing documents, reports and

presentations

- Responsible for meeting and greeting high profile socialites

- Screened telephone calls, enquiries and emails

- Arranged all travel and hotel accommodations

- Provided child care

- Managed extensive and complex calendar

- Scheduled and coordinated meetings, interviews, appointments and

events

- Monitored and supervised home staff

- Responsible for accepting and handling business proposals

- Ran daily personal errands

- Managed all banking accounts

- Provided all administrative duties

Saks Fifth Avenue

1997 - 2003

Cosmetic Counter Manager/Lead Makeup Artist

Lancôme/Christian Dior Cosmetics

- Hired, trained, rewarded and disciplined staff

- Lead makeup artist and skincare specialist

- Controlled and maintained inventory

- Held weekly sales meetings

- Established and maintained excellent relationships with clients

- Worked with senior management to identify new sales opportunities

- Oversaw all daily business and sales operation

- Prepared weekly sales report for staff and management

- Organized monthly client events

- Maintained excellent rapport with vendors

- Excellent problem solving all while using discretion

- Developed and conducted monthly performance appraisals for staff

- Recognized for maintaining consistently superior level of customer

satisfaction

- Outstanding Customer Service and Leadership Award 1998 - 2003

EDUCATION

Alief Elsik High School Houston, TX 1987 - 1991

Kilgore college Kilgore, TX 1991 - 1993

University of Houston Houston, TX 1993 - 1996

EXTRACURRICULAR ACTIVITIES

Houston Live Stock Show and Rodeo - Hospitality Committee 2007 - Present

Houston SPCA - Public Relations 2007 - Present

The Woodlands Chamber Of Commerce 2011 - Present

Dress for Success - Lifestyle Advisor 2010 - Present

Star of Hope Shelter - Volunteer 2009 - Present

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