OBJECTIVE

I’m seeking for a position in a fast-paced environment where my computer and organizational skills will allow me to grow and expand my career.

SKILLS

Excellent costumer service experience

Bilingual (English/Spanish)

Telephone answering, multi line system

General Office Duties, Word processing and typing

Filing, Data entry, bookkeeping.

Computer proficiency: Microsoft Office, Word (letters, memos), Advanced Excel (Databases, flow charts), Power Point (Presentations, flow charts, etc.) Access, Internet researching.

Over 3 years of experience with MAS 200 Systems, Crystal Reports and Trusted link Windows translator (EDI system software), GXS, AS2, FTP.

Retaillink experience.

More than two years of experience with Macola Progression SQL and Gentran Director (Sterling Commerce, Inovis, Lexicom)

Familiar with EDI systems, terminology and communications providers.

EXPERIENCE

Falic Fashion Group Hollywood, Florida Aug 2008-Present

EDI Administrator at a subdivision of Duty Free Americas, which launched a diversity of fragrances, including Perry Ellis & Daddy Yankee Fragrances.

EDI Administrator

End to end technical EDI support and customer service for customers such as Macy’s, Dillard’s, Wal-mart etc.

Product Foreign Sanitary Registration

FDA compliance, US and International Health and law regulations.

RTVs, Chargeback and Compliance specialist

Track, dispute and disposition for RTVs and chargeback’s.

Solar Cosmetic Labs, Inc. Miami, Florida Aug 2001-Aug 2008

Held positions of increased responsibility for this manufacturing and distribution company with major clients throughout the United States, Canada, Europe and Latin America.

EDI Coordinator

Technical troubleshooting on all EDI issues and customer service for customers like Toys “R” us, Meijer, Target etc.

Customer Service Annual Award, December 2006.

Administrative Assistant / Customer Service

Data entry, bookkeeping, and direct contact for customers, upper management and executives.

Temporary reception and front desk duties when necessary.

Receiving Manager Assistant

Inventory management of finished goods and raw materials; agenda and meeting set up control.

Temporary reception and front desk duties when necessary.

Production Manager Assistant

Planning and scheduling of daily production

Temporary reception and front desk duties when necessary.

Employee of the Quarter, December, 2001.

EDUCATION

Present

Miami Dade College Miami, Florida

Business Administration Degree

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