Customer Service Sales

SUE'YEN HENRY

**** *** ******, **

Atlanta, Georgia 30310

Mobile: 770-***-****

Email: *******@*****.***

PROFESSIONAL PROFILE

Results oriented Sales Support professional with 15 years of experience in dynamic Telecom, Medical Device and Public Utility corporations. Accomplishes organizational strategic objectives and goals by combining effective Project Management with exceptional customer liaison skills. Readily identifies and resolves problems. Clear, concise communicator with excellent interpersonal skills. Described as “a highly analytical, thorough, creative professional who provides sound solutions and accomplishes work through team building”.

PROFESSIONAL EXPERIENCE

MACY'S, INC. Atlanta, GA 2011 - 2012

Retail Sales/Customer Service - Seasonal

HR Administrator

•Provided administrative support for Human Resource Management Team

•Administer Computer Based Training (CBT) to new hires

•Provide superior customer service to internal/external customers

•Resolve customer complaints or refer to management for resolution

•Retrieve messages from the Human Resource Hotline. Return calls in a timely manner

•Plan and facilitate new hire orientation classes

•Act as liaison for customers with credit card disputes by obtaining information from customers regarding in- store transactions, and partnering with the credit department at the corporate level

•Assist customer with gift card balances and issues

•Retrieve, sort and distribute mail to management

•Create and maintain spreadsheets to reflect new hire training information

MEDTRONIC, INC. Atlanta, GA 2003 – 2008

Medical Devices/Sales

Southeast Regional Coordinator

•Coordinated district/regional responsibilities and administrative projects in support of Regional Vice President and Sales District Managers

•Tracked program deliverables for sales team

•Prepared customer product reviews and presentations

•Recruited (pre-screen, interview, selection) and managed administrative staff

•Developed Sales Forecast template

•Reconciled budget plan to actual expenditures and resolved discrepancies

•Responsible for Quarterly Close Reporting

•Implemented and planned conferences for 175 sales reps/customers (venue, activities, travel)

•Acted as an information resource on organizational policies and procedures

•Interacted with peers, senior level/executive management, vendors, clients and customers on a frequent basis

•Compared budget plans to actual expenditures and resolved discrepancies

•Participated in the AOP budget processing

•Maintained calendars for Vice President and District Managers

•Created solutions and rsolved conflicts with travel arrangements and calandar issues

•Prepared coorespondence, bulletins, email,newsletters, etc. for department

EQUANT, INC. Atlanta, GA 1999 - 2002

Telecommunications

Southeast Customer Sales Advocate

•Steward for 50+ Global Account Teams

•Traveled nationally to negotiate senior contracts and service level agreements

•Liaison to internal units (Revenue Activation, Finance, Service Delivery, Technical Implementation Team, International Billing Department)

•Governed order tracking from receipt through service activation

•Responsible for monthly data/IP customer billing administration, reconciliation, auditing and reporting

•Analyzed revenue reports to assess improvement needed to increase revenue recognition cycle time

•Created spreadsheets for management reports and statistics (Service level post mortem studies, etc.)

AGL RESOURCES, INC. Atlanta, GA 1996 - 1999

Public Utility

Administrative Project Coordinator

•Provided administrative support to Information Service & Technology Vice President, Directors, and 30+ Project

Managers & Contractors

•Project Leader/Administrator for employee Time Reporting System (Enterprise Project Management)

•Designed, developed and maintained a Microsoft Access Database for contractor employment status, project time reporting

•Performed candidate sourcing, which included communicating with executive search firms, applicant pre-screening, scheduling interviews, conducting background checks, preparing offer letters, distributing new hire information and tracking recruitment expenses

•Acted as a liaison between employees, internal departments, external consultant and vendors in solving departmental problems, managing project activities and making decision on employee related issues

VOLUNTEERISM/COMMUNITY WORK

GRACE COMMUNITY CHURCH Atlanta, GA 2009 - present

Provides administrative support to Senior Pastors

Manages/coordinates calendars for meetings, appointments, travel, etc.

Manages event planning efforts such as Health Fairs, Gospel Concerts, Clothing Drives & Feeding the Homeless

Maintains all social media platforms, i.e., website, Facebook, Twitter, etc.

TECHNICAL PROFICIENCIES

PeopleSoft Human Resources

PeopleSoft Financials

Social Networking

Microsoft Office - Word, Excel, PowerPoint , Access, Project, Visio, OutLook, Lotus Notes

EDUCATION & TRAINING

Kensington High School – Philadelphia, PA

Catapult Administrative & Management Training – Atlanta, GA

Fred Pryor Administrative Training Courses – Atlanta, GA

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate