WYKEETA DOTY

**** *. ******** |Chicago, IL ***** |773/892-8278

j0e20z@r.postjobfree.com

CUSTOMER SERVICE PROFESSIONAL

PROFILE • Many years of successful experience in customer service and support with recognized

strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and

planning/implementing proactive procedures and systems.

• Excellent working knowledge using both IBM and Mac systems; Microsoft Excel, Microsoft Word.

EDUCATION Illinois Institute of Technology, Chicago IL

Currently Attending

Major: Psychology

Olive-Harvey College, Chicago, IL

Associate of Arts, 2011

Major: Psychology

EXPERIENCE Olive-Harvey College, Chicago, IL

Center for Student Engagement Assistant • 10/09 - 12/11

• Assisted with organization of new student orientations

• Aided Clubs & Organizations with event planning

• Distributed students U-PASS

• Helped with planning student activities

• Assisted recruitment department

• Setup and decorated for special events

Metro Staff Inc., Elk Grove Village, IL

Customer Service Representative (Temporary) • 10/08 - 12/08

• Resolved customer issues at multiple registers.

• Performed price adjustments and authorized special discounts.

• Handles money pickups.

• Opened and closed registers.

• Documented figures into system.

TTC Marketing Inc., Chicago, IL

Customer Service Representative • 2/08 - 10/08

• Received calls from customers placing orders for various products

• Provided detailed information about products.

• Offered up sell products.

• Verified customers’ personal information.

• Answered order inquiries.

Americall Group Inc., Hobart, IN

TSR Agent • 6/07 - 1/08

• Provided customers with information through inbound/outbound calls.

• Presented customers different insurances and discounted plans.

• Offered business owners business credit cards.

• Confirmed receipt of customers’ credit cards and offered identity protection for their cards.

Robert Morris University, Chicago, IL

Enrollment Specialist • 8/02 - 6/07

• Increased enrollment and advised students on programs offered at the college

• Replied to inquiries received via telephone, mail, emails and lead sheets.

• Utilized sales tactics to encourage students to visit.

• Used multi line phones to communicate with prospective students.

• Took potential students on tour of the college.

• Used basic knowledge of computers to print daily reports and distributed information on upcoming events at the college.

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