Customer Service Manager

JAMIE PHENIX ***********@*****.***

**** ******* ***** *** #*** – Las Vegas, NV 89117 – 573-***-****

PROFESSIONAL EXPERIENCE

RAYCOM MEDIA- KFVS12 TV, DECEMBER 2010-MARCH 2012

Account Executive – Cape Girardeau, Missouri

• Responsible for generating and maintaining $200,000+ a year in sales

• Develop and implement advertising and marketing strategies for local businesses

• Sell solutions to advertising problems

• Build top of mind awareness or brand name recognition for new clients to increase market share

• Ensure promotions are implemented in an efficient manner

• Introduce new products and advertising campaigns, both on air and online

RAYCOM MEDIA- KFVS12 TV, JULY 2002-NOVEMBER 2010

Creative Services Producer- Cape Girardeau, Missouri

• Wrote effective copy for successful advertising campaigns

• Shot video that stood out and matched copy

• Edited commercials and videos that inform the public and increased traffic to clients’ businesses

• Developed strong relationships with clients

• Met deadlines in a timely manner

SCHINDLER’S TAVERN, JUNE 2002-OCTOBER 2002

Weekend Bartender- New Hamburg, Missouri

• Served customers food and beverages

• Mixed alcoholic drinks

• Provided excellent customer service

• Maintained a clean work station

BOONE COUNTY CIRCUIT CLERKS OFFICE, AUGUST 1998-MAY 2002

Special Projects/Deputy Clerk- Columbia, Missouri

• Assisted Senior Clerks with data entry and filing

• Entered criminal and civil case data into computer system

• Assisted the public

JAMIE PHENIX_________________ ___________

HONORS, AWARDS AND COMMUNITY INVOLVEMENT

• 2011 Raycom Media 2nd Quarter New Business Acquisition Award

• 2009 Illinois Broadcasters Association Silver Dome Award- 1st Place: 30 Second Commercial

• 2004 Illinois Broadcasters Association Silver Dome Award- 1st Place: Public Affairs Program

• 2009- Red Cross Fund Raising Board Member

• 2011- MDA Lock Up Participant

• 2010-2011- University of Missouri Alumni Association Local Chapter Board Member

• 1998-2002- Dean’s List

SKILLS

• Proficient in Microsoft Office and Outlook, PowerPoint, One Domain, Wide Orbit, Photoshop, Avid Editing Suite and Edius Digital Video Editing

• Excellent written and verbal communication skills

• Creative writing skills

• Videography

EDUCATION

• University of Missouri - Columbia, Missouri

August 1998 - May 2002

Bachelor of Journalism with an Emphasis in Advertising

REFERENCES

• Tim Ingram- Vice President and General Manager, KFVS12- 573-***-**** ext. 119

• Karen Wade- Local Sales Manager, KFVS12- 573-***-**** ext. 126

• Chuck Voss- Creative Services Director, KFVS12- 573-***-**** ext. 105

• Mel Bower- Director of Marketing, Banterra Bank- 618-***-****

• Donna Cook- Owner, Main Street Flooring- 573-***-****

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