Customer Service Project Manager
Resume:
Christopher L. Vardeman
Kansas City Mo. 64113
********@*******.***
Michaels Stores Inc. Kansas City Mo.
Assistant Store Manager
October 2010- Present
• Assistant Store Manager for the top craft retailer in the country.
• In charge of operations, seasonal merchandising, and training and development of department supervisors.
• Responsible for the protection of company assets.
• Control operations payroll budget. Schedule staff efficiently to maximize freight flow and accommodate store traffic.
• Responsible for Store Operational Audit compliance.
• Control and report on store supply budget weekly.
• Inventory control and price changes
• Field corporate inquiries and initiatives and execute them in a timely manner.
• Hold monthly safety and shrink awareness meetings and maintain the safety and business binders.
• Be aware of and report any potential asset protection issues.
• Setting the weekly ad and ensuring corporate compliance and POG integrity.
The Home Depot - St. Louis/Kansas City
Department Supervisor
March 2003 – October 2010
• Successfully managed multiple departments with diverse products and services.
• Consistently a top performer for the district in sales to plan and recognized for having a high degree of business acumen.
• Superior sales leadership through training, coaching and developing associates.
• District trainer for advanced selling skills.
• Mentor for department supervisor business skills
• Work with the buying office to purchase merchandise to drive gross margin.
• Recipient of multiple customer service awards and associate of the month.
• Key holder/M.O.D with extensive knowledge of operations, hiring, training and motivating associates.
• Inventory co-captain with consistently low shrink numbers in multiple stores and departments.
• Kitchen and bath designer
• Heavy equipment trainer.
Beers Construction - Kansas City, MO
Independent Contractor
August 2000 - February 2003
• Construction of fine fences, decks and patio enclosures.
• Subcontractor for several national chains.
• Knowledge of local building codes, construction and fabrication.
MHS Caster and Equipment - Kansas City, MO
Customer service/Inside sales
July 1999 - July 2000
• Managing customer accounts in a high volume call center for a company with national distribution.
• Provided support and leads for outside sales team
• Product and industry knowledge for a wide range of materials and applications.
• Developed innovative purchasing an inventory control standards.
Sloss Systems - Kansas City, KS
Client services and operations
July 1996-March 1999
• Managed maintenance and service contracts for one of the largest waste and recycling equipment companies in the Midwest.
• Project coordinator for maintenance, installation and removal of equipment for eight states.
• Project manager for “Cans for Kids” recycling philanthropy with Waste Management and the Washington Redskins.
• Office manager, accounting and billing
• Purchasing, Sales and Leasing
Education
University of Missouri - Columbia
English, Creative writing/ Philosophy
New Horizons Learning Center
Act II database and Microsoft Office certification
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