Assistant Technical Support

Dorothy Primus

**** ******** ****. ***. **** ~ Kennesaw, GA 30152 ~ 404-***-**** ~ *********@*****.**.**

Highly organized and committed professional with the proven ability to learn and adapt quickly. Skilled in cultivating positive relationships with clients and colleagues; communicate with clarity and diplomacy with individuals of diverse cultural and organizational background. Quality leader who sets and accomplishes personal and unit goals

“Excellent verbal and written communication skills”

TECHNICAL SKILLS

Microsoft Word, Excel, PowerPoint, Access and other software applications

Knowledge of computer hardware and software maintenance and troubleshooting

Knowledge of networking protocols ~ CISCO

UNIX~LINUX Operating System

TCP/IP

CORE STRENGTHS

Multi-task Prioritize Consistency Prove End Results

Public Relations Customer Care Policy Development Proven Dependability

Database Management Team Building

WORK EXPERIENCE

Facilitator – Atlanta Youth Project, Atlanta, Georgia 9/11 - present

• Organize and facilitate activities for youth.

• Teach leadership quality classes.

• Prepare and instruct students in academic and enrichment sessions.

Administrative/Technical Assistant - Express Electronics, Kennesaw, Georgia 6/11 - 4/12

• Communicated with customers effectively and efficiently to provide technical support and handle requests.

• Managed accounts, including monetary transactions with heavy phone contact.

• Coordinated daily operations including generating reports and scheduling appointments, as needed.

• Performed administrative support functions (typing, presentation development, and assimilating documents etc.).

Community Outreach Coordinator - East Orange Board of Education, East Orange, New Jersey 9/03 - 6/09

• Developed and nurtured relationships with community partners to assess and direct service needs of individuals.

• Generated, created and produced reports; developed and maintained organizational database.

• Publicized upcoming events to various media outlets, and increased attendance to over sixty percent (60%).

• Recruited, trained and supervised all volunteers and employees at every event.

• Managed a budget of 10,000.00.

Purchasing Assistant/Customer Relation - Allied Beverage Group LLC. Millburn, New Jersey 3/99 - 1/02

• Handled inquiries and was public relation/liaison for customers.

• Assisted with purchasing and maintained clients’ forms.

• Worked within corporate parameters to secure and nurture clients’ relationships.

• Worked closely with other departments to identify and resolve problems and issues.

EDUCATION

Southern Polytechnic State University – Marietta, GA expected graduation 2014

B.A in Computer Information System – Network/Security Specialist

Chattahoochee Technical College - Marietta, GA

Associate Degree of Applied Science in Computer Information Systems – Networking Specialist

Katherine Gibbs College - Montclair, NJ

Associate Degree of Applied Science in Office Administration - Business Concentration

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