Customer Service Manager

JOE LEE CLARK

**** ********** ** #** **** Point Georgia 30344 ● 404-***-**** ***.*.*******@*****.***

ADMINISTRATIVE SUPPORT AND CLERICAL OCCUPATIONS

A highly energetic, personable, and result-oriented professional with outstanding customer service and imaging skills. Offering more than nine years of successful experience in fast track service environments.

● Self-disciplined ● Motivated

● Problem Solver ● Quick Learner

● Team Player ● Excels under pressure

● Professionalism ● Extremely Prompt

ACCOMPLISHMENTS

● State of Georgia faithful services award in appreciation of five years of faithful services to the state of Georgia.

● Teacher Retirement System of Georgia customer service award for delivering services to our customers and going above and beyond.

PROFESSIONAL EXPERIENCE

●Advance Federal Services Corporation Chamblee Tucker, GA 09/2008- 09/2011

Duties include: Answering phone call, sort incoming mail such as government checks, biological materials and dispatches outgoing mail: wraps, inspects, weighs, and affixes postage to parcel post packages, also responsible for recording , monitoring and X-ray of all packages, boxes and accountable mail. Basic receiving, sorting and processing all mail delivered by U.S. Postal and Federal Express. Provides scheduled, intermittent or emergency, pick-up and delivery courier service at designated sites according to mail facility supervisor or manager.

●Teacher’s Retirement System of Georgia Atlanta, GA 08/2000-10/2007

Duties include: Customer service work and communicate with general public, internal customers and or external customers to provide information and quality services and/or products target to meet customer expectations. When assigned to do so promptly open, sorts, dates, stamps and separates incoming mail accurately by business unit. Duties also include: Answering phone call, Imaging, filing, typing, scanning batches of sorted documents and index-verify active and inactive members routing them to correct files.

EDUCATION

Little Rock Vocational Training Little Rock, Arkansas 1983-1985

QUALIFICATIONS

Business Occupation Clerk/Electronic Assembler 1983-1985

REFERENCES

Available Upon Request

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