Customer Service Insurance
Resume:
Amanda Jacoby
Wappingers Falls, NY 12590
Cell Phone: 845-***-****
izrmhv@r.postjobfree.com
Amanda Jacoby
** * ******* ******, ********** Falls, NY 12590
(H) 845-***-**** (C) 845-***-****
OBJECTIVE
To obtain a challenging position that will utilize my experience and provide me with the opportunity for growth and advancement.
EDUCATION
Ulster County Community College, Stone Ridge, NY
Associates Degree, Elementary Education, May 2002
State University of New York at New Paltz, New Paltz, NY
Credits toward Bachelor‘s Degree, Major: English
SKILLS
Working knowledge of Microsoft Word, Excel, Outlook and QuickBooks, Medinotes, DBC
EXPERIENCE
3/2009-10/2010 DRA Imaging Wappingers Falls,NY
Insurance Representative
Responsible for MVP insurance claims
Appeal claims that were not paid
Called MVP to check the status of unpaid claims and billing problems.
Worked on aged reports to insure that all claims were being worked on properly.
Answered insurance and billing questions from patients.
Input credit card information from patients.
3/2007-2/2009 Omni Medical Care Newburgh, NY
Medical Biller
Responsible for billing all workers compensation cases which involves making sure that the correct information was there to bill correctly.
Billed all private patients with all the correct insurance information
Liaison with different insurance companies to ensure that all the information was correct in order for the bills to be paid properly.
Liaison with patients with regard to their bills to answer any questions they may have.
Data input Print paper
Printed-paper claims for any carrier unable to accept claims electronically.
Post payments received from insurance carriers and patients
Follow up on insurance claims that have not been paid within a certain amount of time
Enter charges for each office visit and procedure
Fax or email specific information in order to have claims paid correctly.
4/2005 – 3/2007 Orange Radiology and Associates Newburgh, NY
Front Desk Receptionist
Responsible for maintaining front desk including, but not limited to filing, organizing, and answering multiple phones lines, scheduling MRI, CAT scans, Ultrasounds, X-rays and Mammogram appointments for patients.
Handled all follow up for patients regarding appointments, insurance authorization for specific tests and communicating results in a delicate and confidential manner.
Was in charge of taking care of all customer service related issues for patients in a timely manner, which included insurance, scheduling, and doctor information.
Noted, logged and filed patient charts after their appointment to maintain organization and easy access to important information.
Signed patients in for their exams and proofread their paperwork to confirm information was in their chart before it is given to the technician. One hundred percent accuracy was expected.
2/2005 – 4/2005 Dr. Geraldine Petrosino, DDS Newburgh, NY
Receptionist
Scheduled patients for cleanings, check-up, operative and emergencies appointments.
Sent out Recall Cards for patients‘ six month cleaning to assure office/patient contact prior to office visit.
Followed up and confirmed all appointments with patients 24 hours prior to their office visit.
Answered multiple phone lines and assisted patients with any questions or inquires regarding our practice.
Implemented new filing system by color-coding and cross-referencing to assure efficient and time saving organization.
11/1999 – 2/2005 Montgomery Nursing Home Montgomery, NY
Assistant Kitchen Supervisor 5/2000 – 2/2005
Promoted to Assistant Kitchen Supervisor within 6-months of employment.
Responsible for overseeing the operation of the Dietary Preparation Services for approximately 100 residents.
Assisted the Dietary Aide Director during NYS Department of Health inspections and surveys.
Responsible for opening the kitchen, cooking and preparing meals.
Ensured quality care and preparation of specialty meals.
Maintained the efficient and effective functions of the kitchen and supervised a staff of 7.
Interacted with residents on a daily basis to ensure that all resident‘s needs were met, making necessary adjustments to improve quality of life.
Assistant Dietary Aide 11/1999 – 5/2000
Provided nourishments and dietary supplements to residents of the nursing home.
Organized seating charts and procedures for distributing meals and snacks in an effective and timely manner.
Participated in serving meals to residents in both dining halls and private rooms.
Assisted Activities Director with the preparation and organization of special events.
REFERENCES
Furnished upon request
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