Customer Service Representative

Jonathan D. Vawter

**** ******* ***** ***, **** O’ Lakes, FL 34639

H: 813-***-**** C: 813-***-****

OBJECTIVE

A challenging entry-level position that will make use of my extensive customer service and policy administration experience. Seeking an established company that will offer opportunities for progressive growth and reward professional as well as dedicated work ethic.

KEY SKILLS

• Work as a team leader or team member

• Excellent communication skills

• Initiative and proactive problem solving • Strong attention to detail

• Complaint and billing resolution

• Natural teacher - comfortable with people

• Capable of working under pressure • MS Office (Word, Excel, PowerPoint and IE)

• Effective workload and management skills • Eager to learn new concepts/technique

• Experience with Windows 7/XP and Linux

• Web page design and programming • Working knowledge of Instek and Quicksolver policy systems

WORK SUMMARY

• A self-starter whose initiative and exuberance naturally motivates personnel. An innovator and the go to person in the office to resolve problems and to identify issues for escalation

• Takes a disciplined approach to accomplishing any task at hand with an ability to anticipate potential obstacles

• Worked several positions in previous employment with increasing responsibility and independence

• Strong written and oral communication and organizational skills

• Recognized as team player with positive attitude and a motivated behavior

EMPLOYMENT BACKGROUND

Mar 2009 –Sept 2012: USAA Insurance

• Member Relationship Specialist and Financial Foundations Associate providing member service for auto, home, renters, valuable personal property and banking needs

• Responsible for handling a high volume of complex transactions – multi-task and prioritize work

• Advanced knowledge of USSA products, services, processes and benefits

• Provide solutions to member needs and facilitate the members financial security

• Maintain a daily diary for follow-up member service and to respond to customer needs

Jun 2007 – Jan 2009: NSM Insurance Group

• Performed policy and endorsement issuance

• Reviewed and approved loss control survey’s and perform follow-up for compliance

• Reviewed loss control survey and made recommendations for improvement

• Pro-rating of policies for short term effective dates

• Issuance and billing of; new and renewal binders, cancelations, reinstatements and conditional non-renewals

Jonathan D. Vawter

4521 Winding River Way, Land O’ Lakes, FL 34639

H: 813-***-**** C: 813-***-****

EMPLOYMENT BACKGROUND (continued)

Feb 2004 – Jun 2007: Target Insurance Group

• Provided policy service for new and renewal accounts

• Assisted hundreds of customers with insurance problems

• Answered customer queries, problem solving and provided detailed information on available products

• Generated repeat business through successful client relations and follow-up

Jun 2003 – Feb 2004: Bennigan’s

• Lead dessert and salad preparation also multi-tasker per need – floater

Nov 1999 – Aug 2002: Muvico Starlight 20 Theater, Tampa, Florida

• Team leader responsible for specialty food preparation, production and prioritization

EDUCATION

On-going Continuing Education to maintain current 2-20 General Lines licensure

Feb 2012 Relationship Sales Training

Sept 2010 Homeowners and Fire Policy Administration

Nov 2009 Renters and Personal Property

Aug 2009 Checking, Savings and Auto Loan Administration

Jan 2007 CPCU 510 Foundations off Risk Management Insurance and Professionalism

Aug 2003 - Feb 2005 Hillsborough Community College, Brandon, Florida (general education courses)

Aug 2004 - Nov 2004 General Lines Property and Casualty Licensure course

April 2004 Customer Service Representative Certification course

Aug 2002 - May 2003 University of North Florida, Jacksonville, Florida (general education courses)

May 2002 High School Diploma, Paul Wharton High School, Tampa, Florida

Awarded Bright Futures Scholarship for academic achievement

Dec 2001 Food Handlers course

LICENSURE

Relationship sales training

Homeowners and Fire policies

Renters and valuable personal property

Checking, Savings and auto loans

Customer Service Representative (4-40 License)

General Lines Property and Casualty (2-20 License #E1116689)

REFERENCES

Provided upon request

Contact this candidate