Administrative Professional
Resume:
Joanne Chabot
Goffstown, NH 03045
****@*******.***
Self-directed individual with solid education and experience for a position that requires multi tasking in a fast paced environment, completing tasks within time constraints
Superior telephone, customer service and computer skills with proficiency in MS Word, Excel, Outlook and Power Point
Skills Summary:
• 15 years of administrative experience as a Paralegal in the title and mortgage brokerage industry
• Extensive experience in improving efficiency and accuracy in processing and documentation for mortgage loans, title insurance and property settlement
• Experienced at managing a processing staff of up to 16
• Skilled at maintaining the schedules for 10 sales marketers in 10 branch offices located throughout New Hampshire and Maine
• Experienced at managing more than 100 simultaneous real estate transactions
• Expert at establishing relationships with attorneys, appraisers, title companies, lenders, real estate agents, buyers and sellers
• Possess excellent skills in MS Word, Excel, Outlook and Power Point
Professional Experience:
Merrimack Mortgage Company, Inc (Manchester, NH) Aug. 07 – persent
Closing/Investor Delivery Coordinator
A Residential and Wholesale Mortgage Company licensed in several states specializes in originating owner-occupied loans, second home loans and investment property loans since 1983.
Prepare all funding paperwork for closing packages completed. Ensure that all servicing released files are delivered and funded within their expiration dates. Daily review of the Closing/Post-Closing Pipeline Report. Work on suspensions to clear loans for funding. Provide exceptional customer service for all internal and external customers. Perform other clerical functions as needed
Perform all duties relating to Closing including but not limited to:
• Input pertinent loan data into Mortgage Flex .
• Prepare closing packages in Doc Prep Services.
• Complete the Pre-Closing Checklist for each loan
• Prepare the funding paperwork on each loan
• Review Settlement Statements for accuracy.
Perform all duties relating to Shipping including but not limited to:
• Complete loan order using proper investor checklists and summary sheets.
• Ensure all loans are scanned correctly.
• Complete a follow-up folder on every loan.
• Track all loan shippings in Contour.
• Ensure compliance with frequently changing investor and agency guidelines.
Perform all duties relating to Suspensions including but not limited to:
• Daily review of suspensions received.
• Keep notes on all communications in order to clear up loans.
• Ensure suspensions are cleared up before penalties are assessed.
William Steele & Associates (Manchester, NH) Sept. 06- March 07
Administrative Assistant
A fifteen employee firm of certified public accountants serving businesses and high-net worth individuals throughout New England.
• Responsible for assisting in the assembly of tax return documentation on behalf of the clients
• Maintain client file logs and update any new client information
• Prepare correspondence to clients as requested
• Responsible for the sorting and distribution of mail
• Assist accounts payable in billing and accounts receivable in deposit preparation
• Maintain time log for billing purposes in Balabos
• Maintain the calendar and scheduling of appointments for William Steele
Absolute Title/New Hampshire Title & Escrow Service (Bedford, NH) June 05 - May 06
Post Closer/Paralegal
An 8-employee title company specialized in performing residential real estate closings
• Provided expertise vital for the timely and accurate execution of property transactions, processing of mortgage loans for secondary sales, tax reporting and title insurance
• Performed detailed reviews of the accounting on mortgage transactions, including filling out 1099 forms for the Internal Revenue Service
• Prepared title insurance policies for lenders and property owners, and processed insurance payments to various provider
• Scheduled real estate settlements with contract closers at locations throughout the state, as required to meet the needs of company clients
Bank of America/First Call Mortgage (Bedford, NH) Oct 04 - May 05
Mortgage Originator/Account Executive
A large financial institution specializing in personal financial needs
• Marketed mortgage products to meet business goals established by lenders to include developing broker referrals
• Generated and closed $1.5M in residential mortgage loans
• Qualified borrowers and recommended loan products to suit unique client needs
• Prepared documentation packages for review and funding approval
• Developed and implemented prospecting and sales strategies to achieve assigned monthly quotas and met quality performance standards.
• Inspired diverse clients' trust and confidence by putting buyers at ease and carefully explaining the mortgage process and complex financial issues
Summit-Metropolitan Title Services (Bedford, NH) 1998 - 2004
Processing Manager
National title company specialized in performing real estate closings for banks, mortgage brokers, agents and consumers
• Directed processing operations for the company's closing and settlement services of up to 1200 title orders per month
• Established policy, processes and procedures that met high volume demand and delivered high quality service to lenders, buyers, sellers and agents
• Collaborated closely with Sales and Marketing departments to ensure the best possible customer service for the clients
• Trained, developed, motivated and supervised the work performance of a processing staff of 16 department personnel
• Crafted uniform processing guidelines that accommodated specific lender requirements and created a paperless loan officer guide
• Reengineered the department processing operations to adapt to changes in the marketplace and dramatically improved workflow
• Developed and led a Transaction Coordinator Team of 8 that developed guidelines for the final settlement process and performed all training
• Orchestrated 100+ simultaneous mortgage transactions, managed all communication before, during and after settlement, training and supervising support staff
Landmark Title (Manchester, NH) 1995-1998
Mortgage Loan Processor
A local title company specialized in performing real estate closings for banks, mortgage brokers, agents and consumers
• Responsible for the settlement process, to include continuous communication with all lenders, real estate agents, buyers and sellers
• Responsible for the gathering of all information required for each file to complete the settlement process
• Responsible for the preparation of settlement documentation per lenders request
Other and Previous Employment:
Mortgage Loan Processor, NORTHEAST LAND TITLE (Manchester, NH) July 98-Dec 98
Mortgage Loan Processor, BANKERS TITLE (Bedford, NH) 1993-1995
Mortgage Loan Processor, STATEWIDE TITLE (Manchester, NH) 1991-1993
Mortgage Loan Processor, NUMERICA SAVINGS BANK (Manchester, NH) 1986-1990
Education and Training:
Certificate in Paralegal Studies, National Academy for Paralegal Studies (Manchester, NH) 1989
• Completed coursework in Accounting & Marketing, New Hampshire College (Manchester, NH)
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