Cindy Schott

Cindy Schott

**** **** ***** #****, **********, TX 75010 214-***-****

Objective A position in a progressive organization that offers opportunities for advancement.

Experience Store Manager

08/2003 - Present Starbucks Coffee, Plano,TX

 Drive and implement company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives.

 Manage store partners by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve partner performance.

 Demonstrate a calm demeanor during periods of high volume or unusual events.

 Identify and address trends and issues in store performance.

 Use of all operational tools to plan and achieve operational excellence.

 Communicate clearly, concisely and accurately in order to ensure effective store operations.

Assistant Manager

01/2003 - 08/2003 Starbucks Coffee, Plano, TX

 Coached and mentored partners by using discretion in assessing performance, providing feedback and coaching to improve partner performance, and effectively recommending employment decisions to store manager.

 Reviewed store environment and key business indicators to identify problems, concerns and opportunities for improvement in order to achieve operational goals.

 Contributed toward store profitability by seeking opportunities to increase sales, manage appropriate inventory and cost of goods, and control labor costs.

Shift Supervisor

08/2002-01/2003 Starbucks Coffee, Plano TX

 Processed daily cash flow and bank deposits

 Supervised the operation of the store, effectively delegating a task, coaching others toward building their skills and to foster a productive work environment.

 Communicated store and partner concerns to the Store Manager in an effective manner.

Food and Beverage Director

04/2000-11/2002 AMF Fun Fest Addison, TX

 Responsible for all aspects of the food and beverage for a high volume entertainment center.

 Responsible for corporate functions as large as 2000 guests and as small as 4 guests.

 Planned and coordinated buffets to suit clients needs and ensure their satisfaction.

 Implemented new ordering and inventory procedures, increasing efficiency and eliminating confusion.

 Identified / resolved problems to perpetuate positive customer relations and ensure repeat business.

Café Manager

04/1998-04/2000 AMF Fun Fest Addison, TX

 Assisted Food and Beverage Director on service and presentation of food.

 Resolved customer complaints.

 Ensured compliance with sanitary procedures

 Assisted Food and Beverage Director in redesigning kitchen for greater efficiency and ease of movement.

Education R.L. Turner High School

 Graduated a year early in top 15% of class.

References References are available on request

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