Typewell Transcriber

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Summary

Business professional experienced working in multiple fast-paced environments demanding strong organizational, technical and interpersonal skills. Trustworthy, ethical, and discreet; committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects; able to multi-task effectively. Capabilities include:

· Transcription work using Typewell system

· Customer service & relations

· Word processing, computer and office equipment operations

· Marketing, Sales and Public Relations

· Telephone Reception

· Problem Solving

Work History

Oregon State University, Corvallis, Oregon (July 2008-present)

Typewell Transcriber

·Transcribe university level class work for hearing impaired students using Typewell transcription system.

St. Mary’s, Corvallis, Oregon (January2003-present)

Business Manager-Non-Profit

Finance & Fundraising

·Collaboratively prepare, administer and review the annual budget for approximately $1M revenue.

·Implemented and oversaw fundraising effort that resulted in a 21% increase in revenue in my first 2 years of employment.

·Responsible for the financial and business administration of a parish of approximately 5,000 members.

·Monitor the collection, counting, recording and depositing of parish revenues.

Human Resources/Recruiting

·Responsible for the hiring process from start to finish including; selection, interview and hiring of all personnel.

·Administer salary and benefit programs, and handle employee issues.

Information Systems

·Direct office operations and troubleshoot all computer related issues for a staff of 15 people.

Facilities Management

·Oversee telephone and alarm systems.

·Coordinate parish liability, property insurance and workers’ compensation in collaboration with Archdiocesan insurance programs.

·Solicit and review bids and negotiate contracts.

·Develop and implement facility rental policies and fees.

·Completed Master Plan for future building projects on St. Mary’s Campus.

Personnel Management & Customer Service

·Coordinate and oversee volunteers.

·Manage a staff of 6 employees (including maintenance, bookkeeper & administrative assistants).

Agilent Technologies (formerly Hewlett-Packard), Corvallis, Oregon (August 2000-November 15, 2001)

Recruiter/Staffing Specialist

·Utilized low cost and no cost recruiting methods including; referral networks, job fairs, internet searches, cold calling and database mining to source, qualify, and assess technical professionals for 3 worksites.

·Partnered with hiring managers to create a recruiting program targeting engineering graduates and technical professionals from colleges, universities and job fairs throughout the United States.

·Managed the recruiting process including initial contacts, publicity, prescreening, interview setup, making offers and salary negotiations.

·Partnered with business HR in implementation of a Workforce Management Program that involved initial contact of employees impacted by a reduction in workforce.

·Designed and wrote copy for promotional materials including brochures, posters, and newspaper advertisements.

CDI Temporary Agency on assignment to Hewlett-Packard/Agilent Technologies, Corvallis, Oregon (May 1999-August 2000) Staffing Assistant/Human Resources

.Coordinated and attended recruiting events and interviews.

.Provided administrative support for HR recruiter during the turbulent divergence of Agilent Technologies from Hewlett-Packard.

.Promoted for outstanding work from administrative support to recruiter within 15 months.

.Acted as liaison between Hiring Managers and recruiter.

.Coordinated and oversaw Agilent’s summer internship program.

.Fielded inquiries from employment candidates.

.Provided logistics for all aspects of hiring process, including sourcing, background check, prescreening and interview logistics.

.Input and maintained data integrity of EMS data system.

.Created and maintained vendor relationships.

.Coached managers on process questions.

Key Title Company, Corvallis, Oregon (1998-1999) Escrow Assistant

.Prepared documents for county recording.

.Gathered property and tax information for prospective clients.

.Responsible for collection and distribution of private and sensitive documents to clientele.

.Disbursed funds held in escrow to appropriate parties.

.Marketed services to prospective clients.

CDI Temporary Agency on assignment to Hewlett Packard, Corvallis, Oregon (1996-1998)

Distance Learning Technician

.Coordinated electronic information retrieval.

.Acted as a liaison between students and education coordinator.

.Input data to EARP student information software.

.Assisted education team with logistics and classroom setup.

Process Operator

.Built, tested and shipped prototype products from conceptual stages to manufacturing release.

.Provided research and development customers with timely and high quality data.

.Performed tests using non-standard equipment and processes provided by or co-developed with engineering.

.Assisted engineers and technicians in the development of repeatable and reliable build methodologies.

.Communicated all process anomalies in a concise and professional manner.

CD International/Milwaukie, Oregon (1991-1998)

Customer Service Representative

.Handled high volume customer calls.

.Completed special projects as a telecommuter.

USAir Airlines/Reno, NV/Pittsburgh, PA/Reston, VA (1988-1991)

Reservations Sales Agent

.Marketed products and services to potential customers.

.Trained colleagues for rollover to new software system.

.Presented fire safety seminar for entire workgroup.

.Handled supervisory duties in the absence of shift supervisor.

.Presented daily update reports to colleagues.

.Computed hours for biweekly payroll.

Education

Master of Business Administration, Marylhurst University

Bachelor of Arts-Anthropology, Oregon State University

Additional Training

Typewell speech to text transcription

Advanced Leadership Corvallis, Corvallis Chamber of Commerce

The ABC’s of Integrated Circuit Design and Manufacture

Funding Your Vision, Habitat for Humanity NW Regional Conference

Professional Organizations

STSN Speech to Text Services Network

Computer Skills

Microsoft Word, PowerPoint, Excel, Publisher, WordPerfect, Outlook, Windows, Internet Explorer, Quickbooks, Recruitsoft, ADP, EMS, Typwell

Community Involvement

Extensive volunteer experience includes: DaVinci Days Festival for Arts & Sciences, Downtown Corvallis Association Red, White & Blues Festival, Habitat for Humanity, Corvallis Public Schools, Oregon State University English Language Institute.

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