Healthcare Pofessional with M.H.M ,M.Com & ICWAI (Inter)

NAHID AKHTAR

Mob No: +919****-*****,+919*********

Email ID: iyjt93@r.postjobfree.com,, iyjt93@r.postjobfree.com

OBJECTIVE

To achieve a position of authority & responsibility where my decisions & actions influence the life and fortune of people/organization in a positive way.

PROFESSONAL SYNOPSIS

A highly accomplished Professional (M.H.M) with M.Com & ICWAI (Inter) have more than 04 yrs. of Extensive experience in Operations, Costing ,Budgeting ,Quality, Technology Management and Hospital planning with profit accountability across healthcare industry.

Keen strategist with expertise in managing entire operations with key focus on top & bottom line profitability by ensuring optimal utilization of resources.

Skill in developing relationship with key decision makers in target organizations for revenue. Adeptness in expanding the revenue base in the market.

Proficient in developing & streamlining systems with proven ability to enhance operational/ administrative effectiveness and meet operational goals within the cost, time & quality parameters.

Knowledge in complete hospital management/ operations management encompassing operations, out sourcing, commercial, legal & statutory requirements & cost control to ameliorate efficiency.

Efficient in Microsoft Spreadsheets, Word & PowerPoint, Knowledge of Tally 9.0

Good exposure in Quality certification (NABH and JCI).

Result oriented with an ability to take up challenges and perform in changing work environments.

KEY STRENGTH AREA

Interpersonal effectiveness & ability to influence- using data and logic to convince others, articulating with conviction, sensing underlying needs and opinions of individuals.

Drive for result- Finding solutions to problems despite constraints, setting priorities, and demonstrating high levels of energy in pursing problems, setting high performance standards.

Analytical Thinking- Breaking complex task in a systematic way, identifying trends and relationships in data, evaluating pros and cons.

PROFESSIONAL EXPERIENCE

Manager –Operations (Costing & Billing) July.2008 to August.2010

Apollo BSR Hospitals, Bhilai -175 bedded hospital (NABH Accreditation under process )

Job Profile:

Operations

Responsible for Operation of the entire Hospital for the application and implementation of established policies as per NABH norms.

Acting as coordinator for NABH initiative.

Performed Cost analysis and reduced operational cost of various department of the hospital i.e. OT, Pharmacy, Dialysis, Cath- lab, ICU etc.

Monitor and review patient’s related services to ensure high level of “Customer Satisfaction Index”.

Closely monitoring and ensuring various issues of prime importance in the hospital i.e. Budget, Cost, Manpower, Revenue generation, in order to run the hospital cost effectively and profitably.

Developed consensus among the medical professionals on matters related to operations and involve in the decisions related to the profitability of the organization.

Established MIS in critical areas to help proper reporting and problem solving and ensuring seamless information flow.

Costing & Tariff

• Cost Analysis of various dept as well cost containment.

• Costing of different Investigations, Packages, Profiles, and Health checkup.

• Fixation of Rates and Tariff for different services in the hospital based on cost analysis and market study.

• Designing and defining of various packages for different surgeries and Cath-lab procedures done in hospital and respective tariffs.

Medical Billing

• Leading and managing the team of cash and corporate billing dept and Insurance/TPA Desk.

• Supervising, monitoring and training of staff regarding bill preparation and their submission.

• Pricing of Hospital Services.

• Looked after the empanelment of Corporate/Insurance/TPA company as and when required

Management Reporting

• Management Reporting (MIS Preparation & Analysis)- Operational, HR,Financial and Clinical Indicators.

• Analysis of Outstanding Report Corporate wise.(Debtors Ageing Analysis) –Preparation and its submission.

• Profitability Analysis of various depts.

Executive (Finance) Sept.2006 to July.2008

Apollo Gleneagles Hospital, Kolkata-425 bedded hospital – JCI Accredited.

Job Profile:

Costing & Tariff

• Costing of Investigation & Profiles.

• Preparation of different Packages & Profiles.

• Identification & Fixation of Cost center, Revenue center as well profit center in the hospital.

• Defining Cost center in Tally and analyzing monthly expenses based on booking done.

• Analysis of Actual Expenses incurred by different depts. And there cost control.

• Evaluation of existing tariff based on costing.

• Tariff Revision from time to time & fixation of rates for different services rendered.

Budgeting

• Detailed Preparation of Budget for the F.Y 2008-09

(Above includes the Revenue Budget, Expenses Budget & Capex)

• Monthly Variance Analysis of Expenses (Budget Vs Actuals).

• Specialty-wise Revenue Analysis (Volume as well Value).

Management Reporting

• Preparation & Analysis of Department wise profitability. (Profitability Analysis of different depts. in the hospital-Revenue generating as well as Non-revenue generating dept.)

• Preparation & Analysis of Monthly MIS Reports.

• Preparation of Monthly Financial & Operational Indicators.

• Preparation & Submission of Financial Indicators based on JCI requirements.

• Preparation & Submission of Highlights of Financial Performance along with its write-up.

Professional Qualification:

Year of passing Course Board/University Percentage

2004 – 2006 Master in Hospital Management (MHM) Osmania University 80%

2004 ICWAI (Inter)

Institute of Cost & Works Accountant of India Pass

Educational Profile:

Year of passing Course Board/University Percentage

2002 – 2004 M.Com

Pt. Ravi Shankar Shukla University 64%

1999 – 2002 B.Com Pt. Ravi Shankar Shukla University 70%

1998 – 1999 HSC Central Board of Secondary Education 61%

1996 – 1997 SSC Central Board of Secondary Education 65%

Internship Details

Details of Projects done during Internship at Apollo Gleneagles Hospital, Kolkata:

• Room rent costing – Costing of different category of beds.

• Operation Theatre Costing – Operation Theatre wise cost analysis with resource utilization.

• Cath Lab - Cost Analysis of CathLab & Cardiology packages.

• CSSD – Costing of the CSSD Dept.

• Financial Budget - Assisted in the preparation of financial & operational budget for F.Y 2007-08.

Dissertation Work Done during MHM

“Cost Analysis of the Operation Theatre Complex: A tool for Managerial Effectiveness”

(A study conducted in Mediciti Hospital – Hyderabad)

Seminars Attended

• HIFCON 2004 (Health Insurance and Financing Conference), AIIMS New Delhi.

• GRACE 2005 (Grading Rating Accreditation Certification Evaluation), AFMC Pune.

• Human Resource Management: Emerging Perspectives in Health Care Industry,

Hyderabad.

• Emerging Trends in Hospital Administration 2005, NIMS Hyderabad.

• National Seminar on Global Healthcare Indian Strategic Initiatives 2005, Apollo Hyderabad.

Personal profile:

Gender Female

Marital Status Married

Date of Birth 20-08-1981

Father’s Name Late Abdul Shakur

Languages Known English, Hindi

Nationality Indian

Address : K Block ,Street 6B ,House No. 26

Mahipalpur , New Delhi -110037

Date: 1.11.2010

Place: New Delhi (NAHID AKHTAR)

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