Customer Service Representative
Resume:
Angie Anderson
Rancho Santa Margarita, CA 92688
Mobile 423-***-****
Email: ************@*****.***
OBJECTIVE: To pursue a position that will allow me to utilize my communication, leadership, and organizational skills.
EXPERIENCE:
Bristol Virginia Police Department
August 2009 - December 2010
CID/Vice Narcotics Administrative Assistant
Answer incoming calls
Responsible for the distribution of daily incident reports and warrants.
Responsible for entering reports and supplemental reports for the CID Division.
Created and maintain a filing system for Pawn tickets.
Responsible for quarterly stats for the detectives/case activity,using Power Point.
Process all Concealed Weapons Permits
Access to Criminal histories and process back ground histories for the CID Division.
Back ground check for Jury list.
Responsible for maintaining and filing all case folders and offense clearance reports.
Responsible for creating and maintaining a drug indictment list for Vice Narcotics.
Responsible for monthly report on HUD property.
Assisted and presented Power Point presentation for weekly Compstat Meeting.
Responsible for creating and the presentation of the Annual Report for the City Council.
Serve as back-up for Evidence.
Kerr-Boswell Insurance
June 2008 – July 2009
Administration Assistant
Answer coming calls
Process client payments
Assist clients with policy issues and questions
Quote insurance policies
Provide sales team with various spread sheets for new insurance quotes and existing clients
Key new insurance policies in the data base
Abingdon Primary Care
November 2007 – June 2008
Front Office
Scheduled appointments
Answered incoming calls
Answer and research questions that patients had concerning accounts
Responsible for incoming faxes and daily mail for physicians
Scanned documents into patient accounts in the data base
Applied co-payments and any monthly payment to patient accounts.
Heritage Homes at Sixth Street
May 2007 – September 2007
Real Estate Agent
Bristol Motor Speedway, Bristol, TN
October 1996 – September 2006
Group Ticket Coordinator for Marketing Department
October 2005 – September 2006
Responsible for Corporate clients, Sky boxes, Hospitality Village, and Corporate Campground.
Responsible for catering food to Sky boxes and Hospitality Village.
Responsible for shipping race tickets, Hospitality tickets, Sky box tickets, and camping passes for Corporate clients
Provided phone customer service to Corporate clients.
Invoiced clients and processed payments.
Responsible for sales team commission statistics.
Senior Customer Service Representative
January 2001 – October 2005
Responsible for implementing a system for complementary tickets and work with auditors regarding reconciliation at the end of the year.
Responsible for ordering supplies for the Ticket Department.
Responsible for the back up of the data base at the end of each day.
Assisted in the training of new customer service representatives.
Assisted with answering a high volume of telephone calls.
Assisted in printing and mailing invoices and tickets.
Processed payments.
Customer Service Representative
October 1996 – January 2001
Assisted in answering a high volume of telephone calls.
Assisted with the printing and mailing of invoices and tickets.
Processed payments.
EDUCATION:
April 2007 D & D School of Real Estate
Abingdon High School, Abingdon, VA
1980 – 1985 High School Diploma
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