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Customer Service Marketing

Westbury, New York, United States
March 30, 2011

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Thomas Varughese

** ****** **., *********, ** ***83 • 914-***-****


Bringing Professional Experience as Follows:

• Cultural diversity

• Marketing Strategies

• Immigration

• Data Center operations

• Web Technology

• IT Administration

• Foreign Recruitment

• Project Management

• Global Client

• Help desk technology

• International Orientations

• Tech Support

• Strategic Analysis

• Data Processing


Bright Consultants, Orlando FL Jan. 2005 – Present International Marketing Manager – Consultant

Assumes full responsibility for identifying institutions and companies for foreign nurses and medical staff for Florida Hospital Seventh Day Adventist health systems and other clients.

Assist immigration processing through law firms.

Oversees marketing strategies with international / Global offices, as well as credential evaluation with foreign universities and countries.

Coordinates international orientations and international fairs

Assists foreign recruitment drives for hospitals in different countries.

Informa Investment Solutions, White Plains, NY Jun. 2004 – Present

Client Support, Help desk and Data center operations

Handles incoming client requests, obtaining pertinent contact/issue information and directing the client to the appropriate internal resource for processing.

Monitors running jobs through proxy, VMware and other monitoring software.

Provides excellent client management inclusive of excellent communications, responsive follow through, and advocacy for client issues within internal departments.

Collaborates with product Support Engineers, Product Development, and Account Managers to resolve client issues to clients.

Conducts first-level system administration of client environments including: Tracking all changes and working with our internal teams to ensure optimal performance and response times.

IRI In-Store Solutions Group, Chicago, IL 2006 – 2007 Product data Collection / Field Marketing

Independently collected product data in stores using portable tablet computer.

Conducted surveys about store conditions, activities, product displays, product counts, and other store related marketing information and give marketing ideas from the client.

Reviewed, understood, planned and prepared sufficiently for data collection in order to the product movements in the market.

Transferred data to the data processing center and received important updates and new project specifications.

P.B Consulting, Philadelphia May 2003 – Jun. 2004

Marketing Manager / International Recruiter

Projected coordination relative to timeline management for production of marketing materials, internal and external marketing communications, direct marketing, and website content and creative needs.

Worked with other departments to support their needs, including Programs, Operations, Information Technology and Finance.

Developed and maintained charts and other relevant tracking documentation to adequately track projects from concept or initiation through launch or conclusion.

Facilitated weekly meetings with Marketing-Business-New Product Development Team and appropriate staff from other departments.

Compiled reports as needed, organized survey preparation, and oversaw survey distribution.

Edited and aggregated data for internal use and external requests for CGFNS data.

Assisted with the design and development of CGFNS/NCLEX/TOFEL/TSE/IELTS related research projects.

Coordinated marketing strategies with international / Global offices, credential evaluation with foreign universities and countries.

Conducted qualitative and quantitative analysis of research results using appropriate statistical methods.

Oversaw maintenance and updating of CGFNS databases, i.e. electronic data, country files and test data.

Prepared literature reviews data for presentation and special projects.

Assisted immigration process through law firms.

MCIWORLDCOM, 1 International Dr., Rye Brook, NY Oct. 1998 – May 2003

I / O Control

Performed several tasks in the processing of international voice records such as recovering data from corporate switching centers using mainframe procedures. Insure that the recovered data is accurate. Editing JCL and summiting jobs.

Task includes specialized use of equipment, processing of forms, and preparing and verifies data and reports.

Schedules and coordinates meeting to identify problems, and initiate resolution.

Attends daily traffic meetings to determine if there are problems with MCII data.

Prepares monthly reports for clients.

Serves as a backup to the Operator support team, and performs desktop PC procedures.

Prepares status report for Finance, Applications Development, and immediate supervisor on the daily status of the voice data, and monthly closing.

Change Management, Migration Meetings and Operations Meeting.

Using software’s like Sure Thing CD writer, Diskette Transfer writer, Sure Thing CD labeler, Silver Runner, Easy CD Creator, Neto Media Face, Easy-CD Pro-95, different FTP tools and Win Coins.


Computer Operations and Data Center

Performed preventative maintenance on various equipment, contacting vendors for necessary repairs, and ensuring quality of printed output.

Provided production reports distribution and reprint, and tracked and followed-up on production and test print issues.

Submitted jobs for processing/monitoring console messages, and hardware maintenance and a back for tape library.

Assisted in scheduling the operations and coordinating the operations group.

GULF TODAY, SHARJAH, UAE Jan. 1995 – Jun. 2006

Circulation Supervisor

Checked the daily circulation and operation of the newspaper.

Provided excellent customer service, building effective marketing strategies and developing circulation team members.

Coordinated and supervise home delivery and single copy activities in a designated geographical market.

Increased and improving sales, circulation volumes, service, retention and marketing

Managed the Newsboys and their problems.

Compiled data and prepare analytical reports on circulation and other library functions.

H.H RULERS COURT, DUBAI, UAE Feb. 1990 – Jan. 1995

Purchasing, Warehouse In charge & Tech

Assisted in store keeping, Inventory control, data base management, etc.

Checked the sites and supplying appropriate needs for technicians.

Assisted in defining production requirements.

Established sheet metal supplier base.

Directed multi-discipline efforts to solve company or supplier problems.

Assisted in reduced lead times on foreign-sourced items and air freight charges through strategic purchasing.

Developed and implemented company policy for vehicles and route trucks.

Interfaced with Quality Assurance, Engineering, and government representatives (domestic and international) on procurement problems.


Looking family Business in Contracting.

• Building a service operations team, recruiting new techs, overseeing field dispatching, overseeing field supervisors and in-house technical service person, handling purchase orders, billings and work orders, approving vendors, managing after-hours service, maintain records of PM inspection contracts, review invoices and approving for customer billing.


The King Graduate School, Monroe College, New Rochelle, NY

MBA, 2008-Present

SUNY, Saratoga Springs, NY

B.S. in Computer Information Systems, 2006

The Chubb Institute, White Plains, NY

Diploma in Computer Programming, 1998

University of Kerala

B.S. in Chemistry, 1985

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